HoduSoft

  Using traditional phone systems in the age of VoIP and PBX phone systems is similar to using typewriters in the digital age, or horse and buggy in the space age. It not only affects your call center’s efficiency and productivity but also makes you less competitive and cost-effective.   One recent research conducted by Irish telecom company Blueface found that 61 percent of the businesses that took part in the study switched from landline phone systems to voice over internet protocol (VoIP) systems. Various other studies indicate that many businesses are adopting VoIP and IP PBX telephony systems to benefit from the various advantages. Here are some of those.   Effortless setup An IP PBX phone system is easy to configure and set up. It doesn’t need any hardware setup and the software can be effortlessly integrated into your existing computer infrastructure. The lack of complicated wiring and installation makes IP PBX phone systems extremely easy to manage. If you have...

  Sophisticated telecom technologies such as voice-over-internet-protocol (VoIP) and multi-tenant IP PBX phone systems offer a lot of benefits compared to traditional communication systems. But for UK-based companies, the rate of adoption remains low.   A survey conducted by RingCentral found even though 82 percent of small and medium enterprises in the UK say that telecom is a mid to high-priority investment, 61 percent are largely unaware of VoIP solutions. Another recent study revealed that only 40 percent of British companies prefer VoIP.   In the present era, adopting contemporary technologies such as multi-tenant IP PBX is not a choice but a necessity. The article discusses the ways multi-tenant IP PBX can empower UK-based businesses.   Advanced features Multi-tenant IP PBX software comes with sophisticated features such as call routing, call queue management, call analytics and reporting, call monitoring, multi-tenant billing, and many more. All these will ...

  Wondering why omnichannel communication is indispensable for your contact center? Here are two stats for you. A study conducted by Aspect Software found that companies that leverage omnichannel communication systems register 91 percent more year-on-year customer retention than companies that don’t have omnichannel strategies in place.   A study conducted by Harvard Business Review found that omnichannel customers spend ten percent more online and four percent more in-store than their single-channel peers.   As the name suggests, an omnichannel contact center consolidates different channels such as audio calls, video calls, emails, instant messaging, social media, real-time chats, and more in one point of communication. Omnichannel software enables customer service representatives to respond to customers from a single location.   Advantages of omnichannel contact center The omnichannel contact center is gaining a lot of traction in the last few years due to its se...

  A predictive dialer system is indispensable for an outbound call center or a customer-facing organization. By identifying busy lines, answering machines, and unavailable numbers, it connects a customer service representative with a customer only when the latter picks up the phone. Doing so boosts productivity and considerably reduces the wastage of time.   But when it comes to choosing the right predictive dialer software, many organizations make several mistakes in their buying decisions. Here are six common mistakes that many companies make while selecting predictive dialer software and the ways to avoid them.   Giving more importance to the price tag One of the major mistakes that many organizations make while buying a predictive dialer system is that they give excessive importance to the software’s price tag and make the purchasing decision solely on that. That’s the recipe for disaster!   A predictive dialer system is one of the most important investments f...