HoduSoft

  Would you be surprised to know that banks and financial institutions have been pioneers in adopting contact center software to provide high quality and tailored services to their customers? In today’s rapidly-transforming digital age, customers are expecting much more from their banks and financial institutions. For instance, stats published by Marketing Tech News asserted that global banks are losing 20 percent of their customers to poor customer service. That’s not all! Many customers won’t hesitate to switch over to another bank if they get superior customer experience from elsewhere. A Temkin survey found that 70 percent of respondents said they will leave their bank if they get poor service than poor products. In such circumstances, banks and financial institutions must leverage the right technology tools that can enable them to provide high-quality customer service. And one such tool is contact center software . This article discusses the role of advanced contact cente...

In today’s age, Internet Service Providers (ISPs) need to provide high-speed, uninterrupted internet connection, high-speed browsing experience, a wide array of bandwidth options, and more to stay on top of their game. Nothing less will do. In such a scenario, IP PBX software enables them to scale up their operations as per their needs. ISPs need to handpick and use the right IP PBX software with sufficient extensions. This article speaks about why ISPs need the right IP PBX software. So let’s dive right in and explore more. 1. For Greater Flexibility and Scalability IP PBX solutions provide unparalleled flexibility and scalability. By using the right IP PBX software, ISPs can easily: Add or remove extensions Integrate new features Don’t have to invest extensively in hardware  Some reputable and reliable IP PBX solutions offer the ability to add unlimited extensions. That enables ISPs to add as many users (tenants) they want without compromising on quality and network speed. 2. C...