What is the Role of IP PBX Software in Communication?
The IP PBX software you get today is far higher on the evolution scale compared to the PSTN based PBX. VoIP brought in its wake many features that facilitate communication and IP PBX is at the core, handling a variety of communication functions. Single number, multiple extensions An organization with many departments need not have different numbers. The IP PBX software makes use of only one number and countless extensions are possible within the organization right down to specific individuals in each department. An outside caller may dial only one number and the automated answering feature will pick up the phone and direct the caller to press certain numbers to talk with the person of their choice. The automated response may have a customized greeting. There is another direct inward dialing facility. Then there is the automatic call distribution feature. The IP PBX, in this instance, works like a traffic controller. Thes...