Providing Support on Multiple Channels with Multiple Languages Is The Expected Thing
User experience and satisfaction are buzzwords these days. Communications and how the system is implemented can make quite a lot of difference to this aspect. With the spread of the internet and digital technologies, voice communication is just one part of the omnichannel system that has become somewhat of a standard these days. A person may start on one channel and carry it forward to any other channel like fax, voicemail, email, chat or even video conference. The IP PBX software that is so commonly employed in contact centers must have all these capabilities besides being tied to a backend CRM to enable seamless communication. However, it does not end there. Given the global nature of most businesses and that contact centers may need to handle callers using various languages, it is indispensable for the PBX software to include multiple language support. English or French or Spanish alone will not do. There may be callers from China, Japan, South East Asian Countri