Smarter Agent Logins: Let Them Choose Queues and Dialers On the Go
In today’s swiftly moving contact center environment, being able to adapt quickly and stay flexible is just as important as handling high call volume or working efficiently. Agents are no longer bound by rigid business phone systems where their roles, tasks, and call flows are pre-defined the moment they log in. Modern cloud-based systems enable a smarter way of working with advanced features like- Smarter Agent Logins. This functionality allows users to gain control over which dialers are available to their agents by configuring agent plans. After the configuration is done, as soon as an agent login the system, they are presented with a list of available dialers and queues based on their assigned agent plan. This allows agents to select the appropriate resources for their work. It not just makes things easier but also gives frontline teams the freedom to work smarter and do their best. Moreover, it provides supervisors with smarter ways to manage and guide their teams with bette...