How Multi-Tenant IP PBX Empowers Businesses in the UK?

 

Sophisticated telecom technologies such as voice-over-internet-protocol (VoIP) and multi-tenant IP PBX phone systems offer a lot of benefits compared to traditional communication systems. But for UK-based companies, the rate of adoption remains low.

 

A survey conducted by RingCentral found even though 82 percent of small and medium enterprises in the UK say that telecom is a mid to high-priority investment, 61 percent are largely unaware of VoIP solutions. Another recent study revealed that only 40 percent of British companies prefer VoIP.

 

In the present era, adopting contemporary technologies such as multi-tenant IP PBX is not a choice but a necessity. The article discusses the ways multi-tenant IP PBX can empower UK-based businesses.

 

  1. Advanced features

Multi-tenant IP PBX software comes with sophisticated features such as call routing, call queue management, call analytics and reporting, call monitoring, multi-tenant billing, and many more. All these will enhance your contact center’s functionalities. For instance, using SIP trunking a sophisticated multi-tenant IP PBX system can handle multiple calls simultaneously.

 

  1. Omnichannel experience

A study conducted by Aspect Software found that companies that leverage omnichannel communication systems register 91 percent more year-on-year customer retention than companies that don’t have omnichannel strategies in place. Multi-tenant PBX software can create an omnichannel experience by integrating multiple communication channels such as voice calls, video calls, text messages, instant messages, website chat, email, voice mail, social media, and more.

 

  1. Cost-effective

Did you know that small businesses that use multi-tenant IP PBX systems save more than 50 percent on local calls and 90 percent on international calls? That’s because multi-tenant IP PBX systems don’t involve expensive hardware and installation costs. You just need to choose the right service provider and have the software in place, and you are good to go. This not only massively reduces operating costs but drives operational efficiency. Apart from saving costs, it delivers an excellent return on investment and enhances agents’ productivity.

 

  1. Scalable

By using sophisticated multi-tenant PBX software, you can scale up your contact center’s operations during peak seasons as well as scale down the operations during the off-season. A high-quality multi-tenant PBX system gives you the freedom to add new users and remove existing users with just a click of a button. 

 

  1. Easy billing and payment

The billing and payment process of the traditional phone system is complicated and extremely lengthy. However, by using multi-tenant IP PBX software, you can streamline the billing and payment process and eliminate inaccuracies, delays, and wastage of resources. The integrated billing for different tenants saves enormous efforts and resources on tenant service and helps you focus on your core business by saving time on billing and payment.

 

Taking everything into account

By providing seamless connectivity on a unified platform, a cutting-edge multi-tenant IP PBX system enhances productivity and reduces operating costs. It can help UK-based businesses to handle all types of calls and serve customers in the best possible manner. HoduSoft offers sophisticated multi-tenant IP PBX software for all types and sizes of businesses based in the UK.

 

The HoduPBX IP PBX system is crafted to meet every communication need of British businesses and enhance agents’ productivity. The HoduPBX software comes with a wide range of customizable features to give you a competitive advantage. If you are looking for a multi-tenant IP PBX system, visit our website https://hodusoft.com/ or contact sales@hodusoft.com.

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