6 Mistakes to Avoid while Choosing Predictive Dialer Software

 

A predictive dialer system is indispensable for an outbound call center or a customer-facing organization. By identifying busy lines, answering machines, and unavailable numbers, it connects a customer service representative with a customer only when the latter picks up the phone. Doing so boosts productivity and considerably reduces the wastage of time.

 

But when it comes to choosing the right predictive dialer software, many organizations make several mistakes in their buying decisions. Here are six common mistakes that many companies make while selecting predictive dialer software and the ways to avoid them.

 

  1. Giving more importance to the price tag

One of the major mistakes that many organizations make while buying a predictive dialer system is that they give excessive importance to the software’s price tag and make the purchasing decision solely on that. That’s the recipe for disaster!

 

A predictive dialer system is one of the most important investments for an outbound contact center and the need to focus on quality and features should be paramount while making the buying decision.

 

  1. Failing to take the necessary features into account

Many organizations make the mistake of ignoring the features list while choosing predictive dialer software. By doing so, they compromise quality and productivity and are unable to meet their contact center needs.

 

A high-quality predictive dialer software comes with many useful features such as campaign management, real-time reporting, contact list management, interactive agent dashboard, call recording, DND compliance, and more. While choosing a predictive dialer system, the very first thing you must do is list the features you want in the software and check with the service providers. A reliable solution provider such as HoduSoft offers all the features you need in a predictive dialer system.

 

  1. Ignoring the scalability of the software

When it comes to predictive dialing software, scalability is extremely crucial. Failing to consider it will result in various problems for an organization when they decide to scale its operations over a period.

While choosing predictive software, many companies fail to consider their expansion plans and end up buying a system that’s just right for their current operations but it becomes inadequate when the company employs more customer service agents and needs to make more outgoing calls.

 

  1. Disregarding technical support

Technical support is critical for the smooth operation of all types of software. When a solution provider provides the right technical support, then they reduce the downtime of organizations and troubleshoot the problems as and when they arise. When it comes to selecting the right predictive dialer software, look for the technical support that the service provider is going to provide in times of crisis.

 

  1. Not focusing on usability and navigability

Usability and navigability are the hallmarks of good predictive dialer software. Your customer service representatives should not only be able to use the predictive dialer software effectively but also navigate through it with minimal effort. Without usability and navigability, an organization will face a lot of issues. While choosing a predictive dialer system for your contact center, look for its usability and navigability.

 

  1. Not thinking about integration 

Many businesses make the mistake of ignoring integration capabilities while choosing predictive dialer software. That causes incompatibility between their predictive dialer and the rest of their contact center software. That’s why it’s extremely necessary to look at the integration of a predictive dialer before making any buying decision. A high-quality predictive dialer can easily integrate into a company’s CRM as well as existing technology systems and platforms.

 

Summing up,

Choosing the right predictive dialer software can enhance agents’ productivity and reduce operating costs significantly. That’s why it’s extremely necessary to avoid common mistakes while buying a predictive dialer. At HoduSoft, we provide high-quality predictive dialer software for all sizes of call centers. If you are considering using a high-quality predictive dialing system, then contact our team.

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