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Cut Communication Costs with Least Cost Routing: A Game-Changer for Hosted Services

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  Least Cost Routing , or LCR, is a strategy used by businesses to route calls over the most cost-effective telecommunications provider.  This system evaluates multiple routes or carriers for a given call and automatically selects the least expensive option that meets the required quality standards. Whether it’s voice, video, or data traffic, LCR ensures that communication costs are minimized without compromising service quality. In the realm of hosted services, where businesses provide communication infrastructure as a service such as voice over internet protocol (VoIP), unified communications (UC), and more. LCR becomes an essential tool to manage costs. The reason? Hosted services often depend on multiple third-party telecom providers to ensure reliability and scalability. LCR intelligently selects the most affordable routing option from these providers based on real-time factors like pricing, quality, and availability. Why Is LCR a Game-Changer for Hosted Service? LCR is ...
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Why Should Hosted Service Providers Consider Pay-As-You-Go Models?

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  "Pay-as-you-go." The term, which originated in the US between 1830 and 1840, is the most popular payment model in the present time. Many businesses, especially small and medium ones, prefer this model due to its several benefits. For starters, they pay only that amount based on a product or service they consume or use (usage-based pricing). By doing that they can meet customer demand and remain innovative. In the era of cloud computing, this pricing model is perfect for Hosted Service Providers (HSPs) and Cloud Service Providers of all sizes and types. Because they will only pay for actual resource consumption. Here are some reasons why the pay as you go pricing model is best for HSPs and CSPs: 1. Cost Efficiency Traditional pricing models (such as flat rate pricing) HSPs are at risk of paying for unused services. However, the pay as you go pricing model (alternatively, payg model or usage-based pricing model) eliminates that. By using the pay as you go model, cloud provid...
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Empowering Resellers: How IP PBX Software Unlocks New Revenue Streams

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  It's not uncommon for Internet Service Providers (ISPs), Internet Telephony Service Providers (ITSPs), and telecom companies to sell their service offerings such as Internet Protocol PBX services, VoIP services, VoIP solutions, SIP trunking, and other innovative solutions to third-party organizations, which are known as resellers. As the name suggests, resellers resell PBX services and other telephony services to their customers and tenants. To enable resellers to resell communication services in a cost-effective manner as well as help ISPs, ITSPs, and telecoms attract new customers and increase revenue streams, some sophisticated IP PBX software solution providers provide a module known as 'Reseller Module.' This article discusses how IP PBX software can help ITSPs, ISPs, and telecom companies unlock new revenue streams and the various benefits of reseller modules. How Can a Reseller Module Unlock Revenue Streams? The Reseller Module in sophisticated multi-tenant IP PBX ...
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Why Are ITSPs Switching to Hosted PBX Solutions?

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  If you are an Internet Telephony Service Provider, this question would be a no-brainer. Just imagine, you have to choose one communication system out of two options—one is ultra-sophisticated while the other is outdated—which one would you choose? Now, let's suppose you have two types of Private Branch Exchange (PBX) systems to choose from—a traditional PBX system and a hosted PBX solution—which one would you select? The answer is obvious. It would be the hosted PBX software solutions . In recent years, many ITSPs have been switching to hosted PBX solutions. And there are several reasons for them to do so. This article explores the factors responsible for the transition from traditional PBX solutions to hosted PBX solutions. 1. Cost Efficiency Would you be surprised to know that ITSPs can save up to 70 percent on phone costs by adopting hosted PBX solutions? As per a data published by VoIPstudio, that's indeed the number!  Traditional PBX systems require expensive hardware...
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Enhancing Borrower Engagement Through Omnichannel Communication

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  In the rapidly evolving domain of financial services, "borrower engagement" is no longer a fancy buzzword now. It's one of the critical factors for long-term success. Financial institutions, lenders, and mortgage providers are increasingly looking for ways to engage contemporary borrowers and exceed their expectations. In simple words, borrower engagement is the process of connecting with borrowers to create a positive experience and attract new borrowers.  One of the best and the most cost-effective ways financial institutions can engage borrowers is by leveraging omnichannel communication. This article discusses the benefits of omnichannel communication for borrower engagement and key strategies to implement omnichannel communication. Why Omnichannel Matters in Borrower Engagement? Omnichannel communication refers to the seamless integration of various communication channels into a unified experience for the borrower. Omnichannel communication enhances borrower engag...
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How Multilingual and Multi-Currency Billing Enhances Customer Satisfaction for MSPs

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  “Customer service is not a department. It's a philosophy to be embraced by everyone in every department!” This quote by Shep Hyken, a customer service keynote speaker and CX expert, speaks volume about customer satisfaction! Customer satisfaction is extremely important for contemporary businesses. When the number of customers who are satisfied with a company's products, services, or overall experience, it acts as a massive booster for a business, particularly for businesses in the managed services space. With businesses expanding globally, Managed Service Providers (MSPs) are increasingly catering to a diverse clientele that speaks different languages and operates in various currencies. Providing a seamless billing experience, therefore, becomes essential in fostering strong customer relationships and improving overall satisfaction.  In this context, multilingual and multi-currency billing systems emerge as powerful tools that can significantly enhance the customer experien...
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