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How Cloud-Based Call Center Software Benefits BFSI Organizations

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  The banking, financial services, and insurance (BFSI) sector is an extremely dynamic sector. Organizations in the sector are always on their toes to deliver exceptional customer service and experience. They leverage several modern technology tools to achieve that. Cloud-based call center software is one such tool that has emerged as a game-changer for these organizations. Here’s how cloud call center software is benefitting BFSI organizations: 1. Cost Efficiency Cloud-based call center software is highly cost effective. Unlike legacy systems and traditional communication tools, it doesn't require expensive hardware and infrastructure. It also helps BFSI organizations save money on installation, maintenance, and several other fees.  The least cost routing feature selects the most cost effective path to handle calls. As cloud call center software runs on VoIP technology, it reduces domestic and international communication costs by up to 50 percent. 2. Flexibility and Scalabi...
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Why Do Banks & Insurance Companies Need Omnichannel Customer Support?

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  With almost everyone owning a smartphone, a majority of people prefer to interact with brands across various channels other than voice calls. It could be live chats, text messages, instant messages, emails, video conferencing, social media, and more. In such a scenario, businesses including banks and insurance companies of all types and sizes must equip themselves to handle customer communication across channels. This article answers the question "why banks and insurance companies need omnichannel customer support?" So, without further ado let's dive deep into the topic and learn more. Read on and thank us later.  1. To Deliver Exceptional CX It should come as no surprise to know that omnichannel customer support enhances the overall customer experience (CX). To highlight the importance of omnichannel support in the context of the banking and insurance sector, let's discuss a scenario. A customer may start a query about a loan or insurance policy over email, contin...
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Top Benefits of Auto-Provisioning for Hosted VoIP Service Providers

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  If you are a hosted Voice over Internet Protocol (VoIP) service provider, you know how important auto provisioning is for your business. Whether you're deploying new IP phones or scaling systems across multiple locations, auto provisioning streamlines operations and provides a wide range of benefits. This article explores the key benefits of auto provisioning for hosted VoIP service providers. 1. Time and Cost Efficiency One of the most significant advantages of auto provisioning is its ability to save time and reduce costs.  The process of deploying IP phones traditionally involves configuring each desk phone manually, a time-consuming process that requires technical know-how and can result in manual errors. With auto provisioning, the entire process becomes automated. 2. Enhanced Accuracy and Reduced Human Error Manual provisioning often involves manual errors, such as misconfigured settings or missed steps. These issues can lead to miscommunication, delays, and troublesho...
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BLF & Presence in IP PBX: Enhancing Internal Communication for Service Providers

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  In today’s time, businesses are increasingly relying on modern communication tools to enhance productivity, streamline operations, and improve customer experiences. One such tool that plays a crucial role in enhancing business communication is the Internet Protocol Private Branch Exchange (IP PBX) system.  With advanced features and scalability, IP PBX systems offer a host of benefits over traditional phone systems, especially when integrated with Busy Lamp Field (BLF) and Presence! BLF and Presence in IP PBX software refers to the ability to monitor the status of other users within a communication system.  BLF allows users to see the real-time call status of colleagues, whether they are available, on a call, or busy.  Presence, on the other hand, goes beyond call status and provides more detailed information about the availability and activities of users, such as whether they are in a meeting, on a break, or offline. For service providers, this combination can s...
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Cut Communication Costs with Least Cost Routing: A Game-Changer for Hosted Services

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  Least Cost Routing , or LCR, is a strategy used by businesses to route calls over the most cost-effective telecommunications provider.  This system evaluates multiple routes or carriers for a given call and automatically selects the least expensive option that meets the required quality standards. Whether it’s voice, video, or data traffic, LCR ensures that communication costs are minimized without compromising service quality. In the realm of hosted services, where businesses provide communication infrastructure as a service such as voice over internet protocol (VoIP), unified communications (UC), and more. LCR becomes an essential tool to manage costs. The reason? Hosted services often depend on multiple third-party telecom providers to ensure reliability and scalability. LCR intelligently selects the most affordable routing option from these providers based on real-time factors like pricing, quality, and availability. Why Is LCR a Game-Changer for Hosted Service? LCR is ...
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Why Should Hosted Service Providers Consider Pay-As-You-Go Models?

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  "Pay-as-you-go." The term, which originated in the US between 1830 and 1840, is the most popular payment model in the present time. Many businesses, especially small and medium ones, prefer this model due to its several benefits. For starters, they pay only that amount based on a product or service they consume or use (usage-based pricing). By doing that they can meet customer demand and remain innovative. In the era of cloud computing, this pricing model is perfect for Hosted Service Providers (HSPs) and Cloud Service Providers of all sizes and types. Because they will only pay for actual resource consumption. Here are some reasons why the pay as you go pricing model is best for HSPs and CSPs: 1. Cost Efficiency Traditional pricing models (such as flat rate pricing) HSPs are at risk of paying for unused services. However, the pay as you go pricing model (alternatively, payg model or usage-based pricing model) eliminates that. By using the pay as you go model, cloud provid...
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