HoduSoft

  In today’s time, every sector is swiftly adapting to the latest trends and technologies to perform well and stay competitive. The healthcare industry is one such industry that is leveraging advanced technologies like contact center software solutions to automate systems and deliver the best possible healthcare and overall customer satisfaction.  In a report by Precedence Research , the global healthcare automation market size was estimated at USD 35.2 billion in 2022 and is forecast to reach USD 90.88 billion by 2032, growing at a CAGR of 10.00%. So, there is no doubt that automation is making a great impact on all aspects of healthcare processes including appointment scheduling, handling patient queries, follow-ups, data storage, clinical assessments, billing, and a lot more.  In this blog, we will explore some of the most effective automation tools that are transforming the way customer care representatives in the healthcare sector serve their customers.  IVR System: IVR or Inter

  Over the years, the healthcare industry has evolved greatly with the growing need for efficient and reliable communication systems. Various advanced tools and communication systems are being used to manage the complexities of patient care, staff coordination, and administrative operations. Among various tools, IP PBX (Internet Protocol Private Branch Exchange) software emerges as an excellent solution that empowers communication across healthcare services. By leveraging advanced IP technology, healthcare organizations can boost collaboration, streamline processes, and deliver a higher standard of care to their patients. Why Streamlined Communication Matters in Healthcare? Just like any other industry that deals with customer service, effective communication plays a crucial role in the healthcare sector as well. Whether it is about coordinating within the internal teams (doctors, nurses, and support staff), or ensuring patients and their families receive timely updates and accurate in

  Cart abandonment! This is one of the biggest challenges for a majority of e-commerce companies. A recent study by Baymard Institute revealed that the average cart abandonment rate is 70 percent in the e-commerce sector! Just imagine how disheartening it would be if seven out of every ten visitors to a departmental store take a shopping cart, visit product aisles, stack the carts with their choicest products, and instead of standing in the queue at the cash counter, they leave their carts and walk out of the store. That, of course, doesn't happen so often in physical stores. However, it is quite common in e-commerce websites!   Seven out of every ten visitors to an e-commerce website browse different products and add some of them to their carts, but when it comes to checking out, they leave the website abandoning their carts! This article explores the reasons behind cart abandonment and how effective contact center solutions can reduce cart abandonment. Read on and thank us later

  In today’s digital world, geographical and regional constraints should never be a problem for e-commerce companies.  When an online store makes its e-commerce website live, it doesn't just intend to serve and provide customers with its products or services who reside in and around its area of operation. On the contrary, the world is its oyster. People from across the globe can visit its website. And if they like any of its products and offerings, they should be able to buy it without any problem. Language and currencies should never be a barrier to making a purchase for customers. This article discusses in detail why addressing language and regional barriers is indispensable for e-commerce companies and how they can make sure that customers don't face any barrier to excellent customer experience irrespective of the region they belong to as well as the language they speak. Why Addressing Language and Regional Barriers is Important for E-commerce Companies? Addressing barrier t

  In such a fast-paced industry as the Business Process Outsourcing (BPO) sector, analyzing customer interactions can mean the difference between greater operational efficiency and superior quality of customer service and not-so-good service quality and efficiency.  One of the most effective technologies that can help BPO companies analyze customer interactions is speech analytics. Speech analytics converts spoken language into actionable data and it provides valuable insights that can significantly benefit all types of organizations, including BPO call centers.  This article explores the benefits of implementing speech analytics in BPO call centers. Without further ado, let's dive right in! 1. Understanding Customer Needs Speech analytics gives incredible insight into customers’ needs. In a call center, when customer service representatives know what customers want from each inbound and outbound call they handle, they can tailor their responses in a much more effective and effi