HoduSoft

Understand evolving customer behaviors and you are better placed to deliver a happy customer experience. Use the right tools such as omnichannel contact center software and you are better empowered to deliver this experience.  Just as customer behaviors have changed so has the ubiquitous contact center software . Standard features endure Today’s evolved CC solutions incorporate standard features such as skill based mapping, predictive dialer, automatic call distribution and auto dialer but with a degree of smartness gained by AI infusion. These features permit ease burden on agents and assist in routine functions but omnichannel empowers them even more. Omnichannel integration Unified omnichannel contact center software empowers agents even better. A unified dashboard gives them an overview of various channels like email, fax, SMS, voice, chat and social media. It becomes easy to respond to a customer on any channel and easily switch channels according...

VoIP PBX software providers offer business communication solutions packed with features. Most are common across PBX software offered by various vendors and are taken for granted. Then there are a few IPPBX software providers offering a slew of improved and additional features that take communications to greater heights. Businesses need IP PBX and that too the latest and the most feature rich.  Common, easy to use functional features of IP PBX  VoIP PBX software includes a list of features, some of which you may consider to be insignificant but which, nonetheless, contribute to improved communications. Consider the call park feature that lets you put a call on hold, talk with your staff and transfer it or lets you move from one location in the office to another, pick up the phone and continue with the talk. If call park is useful then the busy lamp field is no less so in another way. The light tells others that you are talking with someone or it can indicat...

Call centers can take their pick of call center software but it is not easy given the variety of solutions available from top brands and from challengers such as Hodusoft. If you are thinking of starting a call center as a stand alone business or as part of your business then consider this guide designed to help you pick one that will give value. It has to be truly omnichannel The omnichannel contact center software you choose should truly be omnichannel. This means it should have voice, chat, email, video, SMS, fax, voicemail and social media. Talk of social media and you must have Facebook, Twitter, Instagram and Whatsapp as part of the package with particular emphasis on Whatsapp. Given that virtually everyone who uses a smartphone is on Whatsapp it is necessary that the CC solution has this feature. Managing all the channels It is all very well to have omnichannel feature but how easy or difficult is it to manage the channels is another thing to look a...

In order to understand how IP PBX software works for the IT industry one must understand how the industry itself works. A typical IT Industry Scenario The buzzwords in IT are offshore and outsource. You will find an IT company has its headquarters in one location. Its working division may be in another country. That division may employ third party services and employees located in other countries. They may be assigned one project in parts and need to collaborate all the time to bring it to completion in the shortest time. This is where a superior VoIP PBX solution can help them stay connected at the lowest cost and with most features including voice and video calls as well as document sharing. The IP PBX software can play a pivotal role. Routing calls to the right person Let us assume the above set up and distribution of a project. Individuals and teams in diverse locations may be assigned specific numbers linked to the VoIP PBX. That makes it easy for any...

It is not easy to state which web conferencing software is the best. Your defining parameter may vary. For some, free conferencing software is the best since they do not need much. For others, it may be cost, ease of use, extended feature set, security and support that may be deciding factors. Anyway, going by popularity, it is possible to shortlist a few candidates that can rank in the list of best conferencing solutions, free and paid.  Zoho meeting  If you can do without video conferencing and are satisfied with presentation, screen sharing and voice then this free conferencing software will work for you. However, these days, video chat and conferencing, whiteboarding and recording as well as document exchange are indispensable so you will want something comprehensive.  RingCentral Meeting It is free and has video conferencing as well as dial in support but it is not yet full-fledged or free of errors. This is ideal for those who can live ...