Powerful and Easy to Use Features in VoIP PBX Software For Your Business Communications


VoIP PBX software providers offer business communication solutions packed with features. Most are common across PBX software offered by various vendors and are taken for granted. Then there are a few IPPBX software providers offering a slew of improved and additional features that take communications to greater heights. Businesses need IP PBX and that too the latest and the most feature rich. 



Common, easy to use functional features of IP PBX 
VoIP PBX software includes a list of features, some of which you may consider to be insignificant but which, nonetheless, contribute to improved communications. Consider the call park feature that lets you put a call on hold, talk with your staff and transfer it or lets you move from one location in the office to another, pick up the phone and continue with the talk. If call park is useful then the busy lamp field is no less so in another way. The light tells others that you are talking with someone or it can indicate that the staff member to whom you wish to transfer the call is busy so you can take an immediate decision to transfer it to another executive. Callers may be queued up in which case you can configure the PBX software to send a message to the caller, disconnect them and then call them back. No one likes to be in a long queue! Then there is the three way calling system that lets you put a caller on hold and get in touch with another executive and then engage in a three way conversation. These are but a few of the features that will be easy to use as you become familiar and improve efficiency. However, there is more to IP PBX that makes communications a breeze. 



Mobile
The mobility feature of current PBX systems enhances the way you communicate. Most offices today permit BYOD and this frees you from being tied up with the office PBX phones. You can take calls or initiate calls even when you are not in office. Mobility can do lots more like permitting remote workers to be included in the communication chain. Connect to a backend CRM and your customer service improves even more. With mobiles you can talk, chat, conference, send an email and even video call through browser interface. 



WebRTC 
WebRTC inclusion simply mutates the IP PBX solution into a communication tool extraordinaire. This powerful tool permits you to: 
  • Initiate and engage in video chats and conferences with customers, vendors and agents, all at the same time and thereby resolve issues in minutes, avoiding lengthy back and forth emailing. 
  • Collaborate with teams in the same office location or with teams in different locations. 
  • Share documents, make presentations and even email during the audio-video conference. 
  • WebRTC IP PBX means you do not even have to invest in IP Phones. 



The finest IP PBX software includes call recording, billing and analytics in a few simple clicks. Hodusoft’s VoIP PBX software has all these and more to enhance your business communications for a great customer experience. 



Source: https://hodusoftsite.wordpress.com/2019/12/24/powerful-and-easy-to-use-features-in-voip-pbx-software-for-your-business-communications/

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