What is the Role of PBX Software in the IT Industry?


In order to understand how IP PBX software works for the IT industry one must understand how the industry itself works.



A typical IT Industry Scenario
The buzzwords in IT are offshore and outsource. You will find an IT company has its headquarters in one location. Its working division may be in another country. That division may employ third party services and employees located in other countries. They may be assigned one project in parts and need to collaborate all the time to bring it to completion in the shortest time. This is where a superior VoIP PBX solution can help them stay connected at the lowest cost and with most features including voice and video calls as well as document sharing. The IP PBX software can play a pivotal role.



Routing calls to the right person
Let us assume the above set up and distribution of a project. Individuals and teams in diverse locations may be assigned specific numbers linked to the VoIP PBX. That makes it easy for anyone within the organization or from the client side contact specific individuals. No time wasting, no bothering the wrong person. Then again there is another feature known as listen and barge in so, when an employee discusses one matter with a client his immediate supervisor or team mate can listen in and barge in if necessary.



Collaborative features
IT industries do need to choose a modern IP PBX with WebRTC inclusion if they wish to prioritize collaboration. This feature makes web conferencing easy, even through mobiles, which most remote based IT workers are likely to use. The HO can have team discussions with customers and with branch offices in a three way conference, share documents and show progress on screen through screen sharing facility. Issues can be identified and action taken speedily. It is easy to send an email from within the application during the conference as well as send PDF or any other document or display a PowerPoint presentation on screen.



Centralized yet distributed
An IT company with head office in one location may have branches in various countries. VoIP PBX can be centralized and yet be distributed through the multi-tenant feature. This means each branch can have a separate account and maintain separate contact lists as well as call records. Yet, the HO can oversee and monitor all branch activities through call records and data gathering which helps in analytics. This sort of multi-tenant facility is ideal in another way too.



Quick shift
An IT company may wish to set up temporary operations in one fresh location in which case the software based VoIP PBX can be set up in as little as an hour or so and become a fully operational branch of the existing PBX communication network. You do not have to physically uproot hardware and then reinstall. The hosted software lets you get started from any location at short notice. Speed is of the essence in IT operations and communications are fundamental so when you have immediate communications your projects can get off the ground that much faster.



Hodusoft’s hosted multi-tenant IP PBX is tailored to suit IT operations worldwide and facilitate smooth and agile working.




Comments

Post a Comment

Popular posts from this blog

How to Choose a HIPAA-Compliant IP PBX That Prioritizes Patient Data Security in Healthcare?

Image
  If you are in the healthcare sector then you must be knowing how important it is to protect confidential and sensitive data of patients. Failing to do so not only violates patient trust but also goes against strict guidelines by the Health Insurance Portability and Accountability Act (HIPAA). And that can mean heavy penalties. As per stats , the United States Department of Health and Human Services (HHS) issued USD four million in fines. In total, 109 million patients were affected by the breaches. That’s why healthcare providers need to do whatever it takes to ensure data security and compliance with HIPAA. Leveraging sophisticated digital communication systems such as IP PBX software can help. This article delves into the importance of choosing an IP PBX system that prioritizes patient data security and explores key considerations for healthcare organizations in making this decision. Why Data Security Is A Must in the Healthcare Sector? From medical histories to billing details,
Read more

Workforce Optimization: HoduSoft's Solutions for Maximizing BPO Agent Productivity

Image
  In the ever-evolving landscape of business process outsourcing ( BPO ), the key to success lies in optimizing workforce efficiency. As businesses strive to enhance customer experiences, streamline operations, and stay competitive, the role of BPO agents becomes increasingly crucial. HoduSoft, a leading provider of communication and collaboration solutions, has emerged as a trailblazer in the realm of workforce optimization. This article explores how HoduSoft's innovative solutions are empowering BPOs to maximize agent productivity. The Challenge of Workforce Optimization in BPOs BPOs operate in dynamic environments where customer interactions are diverse, and service expectations are high. Balancing efficiency, quality, and customer satisfaction poses a unique set of challenges for BPO managers. Common issues include: Agent Productivity: Ensuring that agents are performing at their best while maintaining consistency in service quality. Training and Onboarding: Effectively tra
Read more

Demystifying STIR/SHAKEN in PBX: Your Key to a Fraud-Free Phone System

Image
  Shark attacks. Alien invasions. Terrorist strikes. Hostage situations. Bomb blasts. Nuclear winter. Let's be honest; all of us have dreaded one or more of these scenarios at some point in our lives. And when we think of these, we wish there was a James Bond-like hero who can save us from these threats. But a majority of us are blissfully unaware of a supervillain that's so widely prevalent in the present age. The problem is that it's invisible.  The seemingly innocuous threat comes in the guise of a regular phone call. When it's received, it can rob people of their identities, wipe out their life savings, and do a lot more damage than imagined. The villain that we are talking about is robocall and caller ID spoofing. Both have become rampant in recent times and fraudsters employ these to deceive recipients into answering calls from seemingly trustworthy sources.  The answer to the problem is a sophisticated technology known as STIR/SHAKEN (the acronym for Secure Tele
Read more