What is the Role of PBX Software in the IT Industry?


In order to understand how IP PBX software works for the IT industry one must understand how the industry itself works.



A typical IT Industry Scenario
The buzzwords in IT are offshore and outsource. You will find an IT company has its headquarters in one location. Its working division may be in another country. That division may employ third party services and employees located in other countries. They may be assigned one project in parts and need to collaborate all the time to bring it to completion in the shortest time. This is where a superior VoIP PBX solution can help them stay connected at the lowest cost and with most features including voice and video calls as well as document sharing. The IP PBX software can play a pivotal role.



Routing calls to the right person
Let us assume the above set up and distribution of a project. Individuals and teams in diverse locations may be assigned specific numbers linked to the VoIP PBX. That makes it easy for anyone within the organization or from the client side contact specific individuals. No time wasting, no bothering the wrong person. Then again there is another feature known as listen and barge in so, when an employee discusses one matter with a client his immediate supervisor or team mate can listen in and barge in if necessary.



Collaborative features
IT industries do need to choose a modern IP PBX with WebRTC inclusion if they wish to prioritize collaboration. This feature makes web conferencing easy, even through mobiles, which most remote based IT workers are likely to use. The HO can have team discussions with customers and with branch offices in a three way conference, share documents and show progress on screen through screen sharing facility. Issues can be identified and action taken speedily. It is easy to send an email from within the application during the conference as well as send PDF or any other document or display a PowerPoint presentation on screen.



Centralized yet distributed
An IT company with head office in one location may have branches in various countries. VoIP PBX can be centralized and yet be distributed through the multi-tenant feature. This means each branch can have a separate account and maintain separate contact lists as well as call records. Yet, the HO can oversee and monitor all branch activities through call records and data gathering which helps in analytics. This sort of multi-tenant facility is ideal in another way too.



Quick shift
An IT company may wish to set up temporary operations in one fresh location in which case the software based VoIP PBX can be set up in as little as an hour or so and become a fully operational branch of the existing PBX communication network. You do not have to physically uproot hardware and then reinstall. The hosted software lets you get started from any location at short notice. Speed is of the essence in IT operations and communications are fundamental so when you have immediate communications your projects can get off the ground that much faster.



Hodusoft’s hosted multi-tenant IP PBX is tailored to suit IT operations worldwide and facilitate smooth and agile working.




Comments

Post a Comment

Popular posts from this blog

How to Choose a HIPAA-Compliant IP PBX That Prioritizes Patient Data Security in Healthcare?

Image
  If you are in the healthcare sector then you must be knowing how important it is to protect confidential and sensitive data of patients. Failing to do so not only violates patient trust but also goes against strict guidelines by the Health Insurance Portability and Accountability Act (HIPAA). And that can mean heavy penalties. As per stats , the United States Department of Health and Human Services (HHS) issued USD four million in fines. In total, 109 million patients were affected by the breaches. That’s why healthcare providers need to do whatever it takes to ensure data security and compliance with HIPAA. Leveraging sophisticated digital communication systems such as IP PBX software can help. This article delves into the importance of choosing an IP PBX system that prioritizes patient data security and explores key considerations for healthcare organizations in making this decision. Why Data Security Is A Must in the Healthcare Sector? From medical histories to billing deta...
Read more

The Future of Business Communications: Why ISPs Need IP PBX

Image
In today’s age, Internet Service Providers (ISPs) need to provide high-speed, uninterrupted internet connection, high-speed browsing experience, a wide array of bandwidth options, and more to stay on top of their game. Nothing less will do. In such a scenario, IP PBX software enables them to scale up their operations as per their needs. ISPs need to handpick and use the right IP PBX software with sufficient extensions. This article speaks about why ISPs need the right IP PBX software. So let’s dive right in and explore more. 1. For Greater Flexibility and Scalability IP PBX solutions provide unparalleled flexibility and scalability. By using the right IP PBX software, ISPs can easily: Add or remove extensions Integrate new features Don’t have to invest extensively in hardware  Some reputable and reliable IP PBX solutions offer the ability to add unlimited extensions. That enables ISPs to add as many users (tenants) they want without compromising on quality and network speed. 2. C...
Read more

Transforming Telecom Customer Service: Reducing Wait Times with Advanced Call Center Software

Image
  How long should you make your customers wait? What is the good average wait time in the telecom sector? As a professional in the rapidly-evolving sector, you must be having these questions in your mind. Many experts opine that a business’s average wait time should be two minutes or less. But a majority of customers are unwilling to wait even for a minute. A recent study revealed that 60 percent of respondents said that they would hang up if the wait time is more than a minute. And 90 percent of the respondents said that they won’t wait for five minutes. The findings are not at all surprising. For most people, nothing can be more distressing and frustrating than waiting for even a minute or two in this fast-paced world. Some say “Time is money.” But truth be told, time is far more precious than all the wealth in the world. If money is lost, it can be earned back. But if a second is lost then that’s lost for good. Today’s organizations must keep that in mind and make sure that ...
Read more