HoduSoft

VoIP based IP PBX software has a host of features and one of them is the  BLF (busy lamp field). The function of the BLF is to show if an extension is busy or if it is available. Various colored lights show the status. IP Phones typically have busy lamp field in the form of two colored lights. One color may mean that the extension is available. A flashing color may indicate that someone is calling that extension and the second color, if fully lit, shows that the extension is connected to a call. Even softphones have a similar setup one can view on the monitor. In essence it is simple. However, one can configure the BLF as an administrator and user to derive even more benefits. It can be particularly helpful in call centers or enterprises in transferring calls to someone who is free to attend. It is also helpful in monitoring activities.  As an administrator The BLF in the IP PBX software can be configured by an administrator who wishes to manage users simp...

There are categories of local businesses where going online is of little use. Restaurants, grocery sellers, repair services and even florists will focus on local clientele. They want people to walk in through their doors rather than go online. Like any other business they need to market their services in order to get customers. Local paper ads and local TV spots are quite expensive and not worth considering from the ROI perspective. The most effective solution in this situation is for local businesses to use bulk message broadcasting system and reach out to thousands of local customers to promote and sell. If you operate a local business this is how and all you can do with the right broadcasting software . Features in brief Unlike bulk SMS software that lets you use only SMS facility, this broadcasting software has more features and facilities. It has built in IVR you can use in conjunction with the text or voice message you will send. You can broadcast voice calls...

It is one thing to get one of the best audio conferencing software such as that from Hodusoft but using it right also makes a difference. Here are a few ways you can improve audio conferencing for your business meetings. 1. Prepare an agenda and let everyone know You are having a business meeting so outline specifics of the topics to be discussed and let everyone who is going to participate know about it in advance. They can prepare and so can you. Participants can stick to the topics and not stray thereby wasting time. Define start and end time of the conference. Let participants know the number to dial and procedure to follow. Also get them to submit questions and queries beforehand to form part of the discussion. 2. Test before starting the conference Test for audio quality before you start the conference. Try it out with someone in the same room or call someone in another location. Then get someone to call you to make sure you receive audio right. ...

Ecommerce operators see wisdom in using the best and the latest call center software . It brings in benefits from various perspectives.  The customer perspective  Contact center software makes all the difference to the customer’s journey starting with an inquiry to clear doubts. His inquiry could go into an IVR and then be transferred to the agent for resolution by phone, email or even video chat made possible through WebRTC inclusion. The CRM connectivity brings up previous record of customers and speeds up interaction. If it is about returns then too the call center solution plays a key role in resolution. Should a customer wish to communicate through Facebook or Whatsapp the omnichannel contact center software facilitates these modes of communication. Customers today want immediate response and fast resolution. The mobility feature gets them responses when they need it.  From the agent’s perspective  Call center solutions with predict...