What is the Role of IP PBX Software in Communication?


The IP PBX software you get today is far higher on the evolution scale compared to the PSTN based PBX. VoIP brought in its wake many features that facilitate communication and IP PBX is at the core, handling a variety of communication functions. 



Single number, multiple extensions
An organization with many departments need not have different numbers. The IP PBX software makes use of only one number and countless extensions are possible within the organization right down to specific individuals in each department. 
  • An outside caller may dial only one number and the automated answering feature will pick up the phone and direct the caller to press certain numbers to talk with the person of their choice. The automated response may have a customized greeting. 
  • There is another direct inward dialing facility. Then there is the automatic call distribution feature. The IP PBX, in this instance, works like a traffic controller. 
  • These days it is common for an organization to have remote workers and executives on the go so the find me/follow me feature connects with them through mobiles. 
  • Callers may be put on hold or transferred to another person with ease.
  • It is easy for a manager to barge in or listen in. 
  • The IP PBX may have a built in IVR that serves to reduce load on employees while facilitating self-service for customers. 



Internal communication 
The IP PBX software features obviate the need to have a separate intercom facility. It doubles duty as an internal intercom. Anyone in one department can talk to another person in another department. Even groups can join and chat, permitting better collaboration without the participants having to move away from their desks. 



Unified communications
Today’s PBX software is not just about vanilla communications. The buzz words are “unified communications” which means modern IP PBX can not only facilitate voice calls and voice mails but also integrate social media, email, fax and chat. Communications with existing and prospective customers improves and speeds up thanks to the pivotal role of the IP PBX Software. A standard PSTN PBX has no place in this digital era. 



Call recording, statistics, accounting
Communications are vital but it is also expensive if one does not keep track, monitor and analyze. Where mechanical PBX fails is that it has no such facility to record calls, derive intelligence and generate reports that the IP PBX software is capable of doing. How does this play a role in communication? It helps managers streamline features, grant or disallow any of the myriad features and derive statistics that will help to improve customer delight through communication. 



Today’s Hodusoft IP PBX software even includes web conference and video conference facility. Couple this with unified communication and you have a cohesively powerful tool to power up communications to higher levels of productivity. 



Source: https://hodusoftsite.wordpress.com/2019/08/09/what-is-the-role-of-ip-pbx-software-in-communication/

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