HoduSoft

  It's not uncommon for Internet Service Providers (ISPs), Internet Telephony Service Providers (ITSPs), and telecom companies to sell their service offerings such as Internet Protocol PBX services, VoIP services, VoIP solutions, SIP trunking, and other innovative solutions to third-party organizations, which are known as resellers. As the name suggests, resellers resell PBX services and other telephony services to their customers and tenants. To enable resellers to resell communication services in a cost-effective manner as well as help ISPs, ITSPs, and telecoms attract new customers and increase revenue streams, some sophisticated IP PBX software solution providers provide a module known as 'Reseller Module.' This article discusses how IP PBX software can help ITSPs, ISPs, and telecom companies unlock new revenue streams and the various benefits of reseller modules. How Can a Reseller Module Unlock Revenue Streams? The Reseller Module in sophisticated multi-tenant IP PBX ...

  If you are an Internet Telephony Service Provider, this question would be a no-brainer. Just imagine, you have to choose one communication system out of two options—one is ultra-sophisticated while the other is outdated—which one would you choose? Now, let's suppose you have two types of Private Branch Exchange (PBX) systems to choose from—a traditional PBX system and a hosted PBX solution—which one would you select? The answer is obvious. It would be the hosted PBX software solutions . In recent years, many ITSPs have been switching to hosted PBX solutions. And there are several reasons for them to do so. This article explores the factors responsible for the transition from traditional PBX solutions to hosted PBX solutions. 1. Cost Efficiency Would you be surprised to know that ITSPs can save up to 70 percent on phone costs by adopting hosted PBX solutions? As per a data published by VoIPstudio, that's indeed the number!  Traditional PBX systems require expensive hardware...

  In the rapidly evolving domain of financial services, "borrower engagement" is no longer a fancy buzzword now. It's one of the critical factors for long-term success. Financial institutions, lenders, and mortgage providers are increasingly looking for ways to engage contemporary borrowers and exceed their expectations. In simple words, borrower engagement is the process of connecting with borrowers to create a positive experience and attract new borrowers.  One of the best and the most cost-effective ways financial institutions can engage borrowers is by leveraging omnichannel communication. This article discusses the benefits of omnichannel communication for borrower engagement and key strategies to implement omnichannel communication. Why Omnichannel Matters in Borrower Engagement? Omnichannel communication refers to the seamless integration of various communication channels into a unified experience for the borrower. Omnichannel communication enhances borrower engag...

  “Customer service is not a department. It's a philosophy to be embraced by everyone in every department!” This quote by Shep Hyken, a customer service keynote speaker and CX expert, speaks volume about customer satisfaction! Customer satisfaction is extremely important for contemporary businesses. When the number of customers who are satisfied with a company's products, services, or overall experience, it acts as a massive booster for a business, particularly for businesses in the managed services space. With businesses expanding globally, Managed Service Providers (MSPs) are increasingly catering to a diverse clientele that speaks different languages and operates in various currencies. Providing a seamless billing experience, therefore, becomes essential in fostering strong customer relationships and improving overall satisfaction.  In this context, multilingual and multi-currency billing systems emerge as powerful tools that can significantly enhance the customer experien...