Why Are ITSPs Switching to Hosted PBX Solutions?

 


If you are an Internet Telephony Service Provider, this question would be a no-brainer. Just imagine, you have to choose one communication system out of two options—one is ultra-sophisticated while the other is outdated—which one would you choose?


Now, let's suppose you have two types of Private Branch Exchange (PBX) systems to choose from—a traditional PBX system and a hosted PBX solution—which one would you select?


The answer is obvious. It would be the hosted PBX software solutions. In recent years, many ITSPs have been switching to hosted PBX solutions.


And there are several reasons for them to do so. This article explores the factors responsible for the transition from traditional PBX solutions to hosted PBX solutions.

1. Cost Efficiency


Would you be surprised to know that ITSPs can save up to 70 percent on phone costs by adopting hosted PBX solutions? As per a data published by VoIPstudio, that's indeed the number! 


Traditional PBX systems require expensive hardware as well as considerable investment in installation and maintenance. But hosted PBX solutions don't. They are managed by cloud-based IP PBX service providers and they don't need expensive hardware, software, as well as ongoing maintenance costs. Hosted PBX solution providers combine all essential telephony components such as server, DID (Direct Inward…), SIP trunk, and more.

2. Flexibility and Scalability 


Hosted PBX systems offer unparalleled flexibility and scalability. Much more than the flexibility and scalability offered by traditional PBX systems. 


By leveraging the right hosted IP PBX solutions, ITSPs can enjoy massive flexibility and can cater to businesses of all sizes. When they have to expand their operations and branches, they can easily add as well as remove extensions and phone lines without bearing additional costs.

3. Advanced Features and Integrations


Hosted PBX solutions often offer a wide range of cutting-edge features to ITSPs. 


The features can range from single tenant and multi-tenant, SIP trunking, auto provisioning, CRM integration, voice transcription, payment gateway integration, multi-currency billing, prepaid and postpaid billing, audio conferencing, intelligent call routing, 100% voice logging, reseller module, white labeling, platform features, busy lamp field and presence, real-time analytics, and more. 

4. Reliability and Redundancy


If you compare between hosted IP PBX solutions and on-premise PBX solutions, which one do you think offer better reliability and uptime? The former of course! 


Being cloud-based, hosted PBX solutions are not dependent on one data centre or server. In fact, they are backed by multiple data centers. In case of an outage or unforeseen problem, such as a natural calamity such as a hurricane, hosted IP PBX solutions don't face downtime and work just fine. Many hosted IP PBX solutions have over 99% uptime. Some guarantee 99.99% uptime!

5. Simplified Maintenance and Management


ITSPs that leverage hosted PBX solutions do not need to worry about managing hardware, software updates, or dealing with technical issues. 


The hosted PBX solution providers take care of all that. Sophisticated hosted PBX solutions offer easy-to-use management portals, which reduces operational burden of ITSPs and makes it easier for them to adjust settings, manage users, and track performance.

All In All,

Over the last few years, a lot of ITSPs have realized the power of hosted IP PBX solutions. That's why many of them are switching from traditional PBX systems to sophisticated and reliable hosted IP PBX solutions.


If you are an ITSP, you must make sure that you choose the right hosted PBX solution provider for your business. For that, you need to invest quality time and efforts to handpick the right solution provider in the market.



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