Top 5 Unified Communication Tools BPOs Need in 2025

 

Contemporary Business Process Outsourcing companies (BPOs) need unified communication (UC) tools for a wide range of reasons. It can be to enhance collaboration to effectively manage their operations and ensure smooth communication across different teams, clients, and locations.


Many BPOs operate across multiple regions or countries and their teams work remotely or in different offices. That's why UC tools can prove to be extremely important for BPOs.


Here are the top five UC tools that BPOs must choose from to stay ahead in competition.

1. HoduCC


HoduCC offers one of the most reliable and cost-effective unified communication tools. It's the product of HoduSoft, one of the fastest-growing communication solution providers, which was founded in 2015 in Ahmedabad by Maulik Shah, Kartik Khambhati, Ruchir Bramhbhatt, and Bharat Lalcheta.


The best thing about HoduCC is the comprehensive features and benefits it offers, which range from omnichannel communication, scalability, real-time analytics, seamless integrations, and user-friendly interface. 


The unified communication platform has bagged a wide range of awards including the TMC's 2023 Unified Communications Product of the Year Award, 18th Annual 2023 Gold Globee Award in the field of Unified Communications, 2023 UC Product of the Year Award, and more.

2. CISCO Unified Communications Manager


The list of unified communication providers is incomplete without the name of CISCO. The company, which was founded in San Jose in 1984 by Leonard Bosack and Sandra Lerner, is not only one of the leading names in unified communications but almost all types of communication tools.


Cisco Unified Communications Manager allows businesses to integrate a wide array of business communication tools such as voice, video conferencing, and manage their communications networks. 


Apart from that, it also helps in administering user settings for a variety of collaboration tools.

3. Nextiva Unified Communications 


Founded in 2006 by entrepreneurs Tomas Gorny and Tracy Conrad, Nextiva has emerged as one of the best unified communications tools in the world.


The platform brings all communication channels starting from voice, video, webchat, SMS, instant messages, and social media, together in one place.


Being easy to set up, use, and manage, Nextiva's unified communication platform eliminates the hiring of tech teams or having specialized technical knowledge.

4. 8×8 X Series


8×8 X Series is one of the top unified communications platforms from 8x8, a Campbell-headquartered company founded in 1987 by Samuel Wilson.


The 8×8 X Series facilitates integration with several third-party solutions, including Zendesk, NetSuite and Dynamics.


The unified communications platform enables businesses of all sizes to establish communication via text messaging, voice calls, and video conferencing.

5. Verizon UCCaaS 


Verizon UCCaaS is a cloud-based unified communications platform from New York headquartered Verizon.


This UC tool is one of the best for BPOs as it provides users with voice and video communication features that integrate with Microsoft Outlook, SAP and Salesforce.


It also offers collaborative virtual environment and hybrid solutions that serve complements on-premises applications. 

All In All,


When it comes to providing an omnichannel experience, nothing can beat the sophistication and support of UC platforms. They not only enable seamless interaction but also facilitate faster issue resolution. Contemporary BPOs can choose from the above five Unified Communication (UC) tools to enhance efficiency, collaboration, and overall service delivery.


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