Top 3 Contact Center Software for Enterprise Businesses

 

Searching for the best and reliable enterprise contact center software? If yes, then this blog post lists the top 3 contact center software for enterprises that have gained a lot of attention in 2022 and are expected to rule in the coming years as well. 

Before we disclose the top enterprise contact center software, let’s have an understanding of what exactly an enterprise contact center software is. 

What is enterprise contact center software?

Contact center software for enterprises is an advanced system that allows businesses to handle and manage omnichannel customer support from one place. Using this software, businesses can empower their contact center agents to attend to customers’ queries quickly and effectively. 

It provides agents quick access to all the relevant details about the customers. They can use this information to offer satisfactory customer service. 

Top 3 contact center software for enterprises

Here is the list of top 3 contact center software for enterprise businesses (not necessarily in order of superiority), have a look: 

  • HoduCC enterprise contact center software

Designed with quicker problem-solving technology, HoduCC enterprise contact center software is easy to set up and use software. It allows users to provide personalized customer support via consistent and cohesive omnichannel and/or multichannel contact center software. 

Recently, HoduCC, one of the best products of HoduSoft, has been recognized as a Category Leader and one of the best customer experience software in Gartner’s GetApp category. Some of the key features offered by HoduCC enterprise contact center software include:

  • Predictive dialer
  • Auto dialer
  • Automatic Call Distribution (ACD)
  • Skill-based routing
  • WebRTC phone
  • Multi-level IVR
  • Built-in CRM
  • Single-tenant and multi-tenant
  • Omnichannel support
  • Real-time analytics and reports

Businesses can also get HoduCC contact center software customized to meet their specific business needs. 

Pros: The software offers various attractive features similar to other leading enterprise contact center software providers in the market. All these features are accessible at an extremely affordable price which makes it an excellent choice for all sizes of businesses. 

Cons: Since HoduCC is a new entrant in the market, it doesn’t have the brand recognition that other old service providers hold in this market. 

  • Genesys Cloud CX

Genesys Cloud CX is another popular customer experience (CX) software among small, medium, and large enterprises. With smart automation technology, Genesys platform delivers seamless connectivity across teams, tools, and interactions. This helps to keep customers happy and agents empowered with smart, innovative solutions. 

Recently Genesys has been recognized as an eight-time Leader in Gartner Magic Quadrant for Contact Center as a Service (CCaaS). Some of the key features offered by Genesys Cloud CX software include:

  • Omnichannel support
  • Interactive Voice Response (IVR)
  • Speech analytics
  • Voice telephony
  • Automatic Call Distribution (ACD)
  • Outbound campaign capabilities
  • Unified communications and collaboration capabilities
  • Call recording
  • Quality management

This cloud-based unified contact center platform is best suitable for hybrid environments. 

Pros: The software is easy to set up and scale as per business requirements. Also, it has an easy-to-use interface. Even non-technical users can manage this software easily. 

Cons: When it comes to cost, the monthly plans are quite costly, especially for small businesses. 

  • Ameyo

Ameyo is another popular enterprise contact center solution for 2022-23. It is an easy to set up software that offers enterprise-grade security and flexible deployment options. The solutions delivered by Ameyo contact center software are designed to provide an omnichannel customer experience. 

Ameyo is the industry's first AI-powered cloud customer engagement platform. The wide array of features offered by Ameyo enterprise contact center software includes: 

  • Automatic Call Distribution (ACD)
  • Skill-based routing
  • On-premise, cloud, and hybrid options
  • Omnichannel integration 
  • Virtual queuing
  • Intelligent IVR

Pros: The software is quite easy to use and is available at an affordable price. 

Cons: The software has been reported to have certain integration and stability issues. 

Conclusion:

These are some of the best enterprise contact center software that you can consider for your business. If you are looking for a reliable and cost-effective system that offers intelligent features, then you can go for HoduCC enterprise contact center software. For more details about this software, visit https://hodusoft.com/enterprise-contact-center-software-solutions/. 

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