Know Everything About Hosted VoIP Business Phone Systems For BPO Startup

 

If you are planning to start a BPO business, then you must look for a reliable hosted VoIP business phone system. Business phone systems are multiline telephone systems that leverage Voice over Internet Protocol (VoIP) services to provide affordable, reliable, and safe communication services around the world.

 

This article discusses the major benefits of a hosted VoIP business phone system and how you can handpick the best hosted business phone system for your BPO startup.

 

Benefits of hosted VoIP business phone system

 

Hosted VoIP business phone systems for BPO startups come with a wide range of benefits. Here are five of them.

 

  1. Easy to set up and integrate

Installing a hosted VoIP business phone system is extremely easy and it just takes a few minutes to set it up and integrate it. You just need a good quality computer system, a web browser, a steady internet connection, and a trustworthy VoIP business phone system provider with a proven track record to get started. A VoIP business phone system is extremely feasible for all sizes of BPO startups.

 

  1. Cost-effective

VoIP business phone systems are far more cost-effective compared to traditional public switched telephone network calling systems. As per various reliable estimates, businesses can save a minimum of 90 percent of their costs on domestic calls and at least 50 to 60 percent of their total costs on international calls. Apart from that, by boosting productivity and providing robust security, VoIP business phone systems eliminate costs due to security breaches, data theft, and productivity loss.

 

  1. Flexible and scalable

VoIP business phone systems are extremely flexible and scalable compared to traditional phone systems. A sophisticated VoIP PBX phone system will enable you to scale up and scale down your BPO startup’s operations as per the business’s needs and demand. You also have the flexibility to add new users and remove existing users.

 

  1. Greater mobility and omnichannel experience

One of the greatest advantages of VoIP business phone systems is their exceptional mobility and the ability to provide an omnichannel experience. A state-of-the-art VoIP business phone system can easily integrate multiple communication channels such as audio calls, video calls, instant messages, SMSes, emails, website chats, voice mails, and more. By using a high-quality VoIP business phone system, you will enable your agents to work efficiently in a remote setting without being tied down to any specific place or calling system. 

 

  1. Cutting-edge features

A reliable hosted VoIP business phone system for BPO startups comes with a wide range of cutting-edge features such as multi-tenancy, auto provisioning, least cost routing, audio conferencing, call queue management, real-time analytics, BLF and presence, SIP trunking, multi-tenant billing, call monitoring, and call analytics and reporting.

 

How to find the best-hosted VoIP business phone system for your BPO startup?

When you set out to look for a hosted VoIP business phone system, you will be overwhelmed by the sheer volume of products in the market. There won’t be a dearth of choices, but it may make it difficult for you to select the right hosted VoIP business phone system for your BPO startup. Before approaching any VoIP solution provider, a quick web search is extremely beneficial.

 

Type terms such as “best PBX phone system for small businesses,” “business PBX phone system for small and large businesses,” or “best business PBX phone system for BPO” and you will get many results. 

 

Check out the websites on the first page of the search engine result pages. Click on the top seven or ten websites and know their phone systems, features, as well as pricing plans. You can also check out lists such as “Best Business Phone Systems for 2023” and see the comparison of various VoIP solution providers in terms of pros, cons, features, and prices.

 

When comparing various VoIP business phone systems, ensure they are compatible with mobile devices. Also, make sure that they have disaster recovery management in place and can handle slow internet connections.

 

All in all,

Whether you are planning to run a small customer care center or an enterprise-grade call center, a business phone system is extremely crucial for all sizes of BPO businesses. A business phone system is not only extremely easy to set up and cost-effective in the present age, but helps you provide excellent customer service and enhance customer experience.

 

While choosing a business phone system, you must make sure the VoIP solution provider provides exceptional quality, value, and sophisticated features. At HoduSoft, our hosted business phone system has helped many types of businesses to start their call center operations, save costs, and scale up and down as per their business needs.

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