Single tenant Vs. Multi-tenant IP PBX: Which Is the Best for You?

 

If you are considering getting an IP PBX system, then you might be wondering which one to choose—single tenant or multi-tenant IPPBX system. Don’t worry, we got you covered. In this article, we discuss the difference between single and multi-tenant IP PBX systems and which one is the best for your business. Read on to gain valuable insights.

 


Single tenant IP PBX system

In a single-tenant IP PBX system, only one user is served by a single instance of the software and its supporting infrastructure. In the system, the software application, database, and server are isolated and separated.

 

To understand it better, let’s take the analogy of renting a house. A single-tenant IP PBX system is just like a house that’s let to a tenant who will stay all alone and use all the available amenities all by themselves.

 

Multi-tenant IPPBX system

In a multi-tenant IPPBX system, multiple customers are served by a single instance of the software and its supporting infrastructure. In the system, the software application, database, tertiary applications, and server are shared and pooled.

 

Let’s refer to the same analogy of renting a house as we did in the single-tenant IP PBX system. A multi-tenant IP PBX system is similar to a house that’s let to a group of tenants who will live in designated rooms and will use the amenities in a planned and systematic manner.

 

Benefits of using a single tenant IPPBX system over a multi-tenant one

Served by a single instance of the software, a single-tenant IP PBX system comes with two main benefits over its multi-tenant counterpart.

 

  1. Security

Data security is the biggest benefit of a single-tenant IP PBX system. Owing to its tight security protocols, single-tenant IPPBX software minimizes the risk of data breaches and eliminates the chances of huge downtime. If you are extremely particular about the security and privacy of your business, then a single-tenant IP PBX system is right for you.

 

  1. Plenty of customization options

Another major merit of a single-tenant IP PBX system is the control it provides to businesses. Single-tenant IPPBX system users get their hardware and software, which enables them to customize their system the way they like. If you want to have strong control over your hardware and software architecture, then single-tenant IP PBX is suitable for you.

 

Benefits of using a multi-tenant IP PBX system over a single tenant IPPBX system

 

Following are the benefits of a multi-tenant IP PBX system over a single-tenant IPPBX system.

 

  1. Cost effective

Being much more cost-effective than its single-tenant counterpart, multi-tenant IPPBX systems reduce the costs of all types of businesses. They also reduce maintenance and management costs to a great extent. Setting up a multi-tenant IP PBX system is extremely easy and can be done in less time. All the factors make multi-tenant IP PBX systems enormously feasible for all types of businesses.

 

  1. Scalability

A multi-tenant IP PBX system is extremely scalable and flexible. More than one user can share the system optimally and businesses can scale up and scale down their call center operations as per their needs, call volume, and customer service agents. It’s extremely effective for a small business that employs just a few customer service representatives. It also works fine for an enterprise-level organization with a large team of agents.

 

  1. Integrations

Compared to single-tenant IPPBX systems, multi-tenant IP PBX systems provide more integrations that can be effortlessly shared between customers with the use of Application Programming Interfaces (APIs). 

If you use multiple apps such as Okta, Microsoft Dynamics, Salesforce, and others to run your business operations, you can run them along with the multi-tenant IP PBX system. This will ensure the integration of all your apps and make them work like magic.

 

  1. Easy to deploy and use

Multi-tenant IPPBX systems are much easier and faster to deploy than single-tenant systems. They come with many sophisticated features, which include manual dialing as well as manual billing and payment. Multi-tenant IPPBX systems are also easy to use and come with seamless upgrades.

 

In conclusion

When it comes to choosing the best PBX phone systems, the scales tip in the favor of multi-tenant architecture. Startups and small businesses prefer multi-tenant IPPBX software due to the costs, flexibility, scalability, and ease of deployment. Large companies are also using multi-tenant IPPBX systems to run their operations. VoIP service providers such as HoduSoft provide the best multi-tenant IPPBX systems.

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