How to Choose the Best Multi-Tenant IPPBX Software

 

If you own a contact center, or a business that deals with a large volume of calls, then the right multi-tenant IPPBX software can work like a charm for your venture. A scalable, affordable, and trustworthy multi-tenant IPPBX system can herald a massive change for your business and play a huge role in its success.

 

But, the onus lies on you to choose the right multi-tenant IPPBX system. If you are looking for the best PBX phone system, read on to know the five effective tips to select the best multi-tenant IPPBX software.

 

  1. Decide the key features you want your multi-tenant IPPBX system to have

 

To select the right multi-tenant IPPBX software for your business, you must first decide the necessary features you want in it. Here are some key features that the best multi-tenant IPPBX software must have:

 

  • Audio conferencing: This feature enables users to schedule and host conferences, record them, and mute and unmute participants.

 

  • Call queues: This feature is exceptionally useful for sales and service roles. It routes calls to the agents who are in the queue.

 

  • Skill-based transfer: This feature route calls to agents who have just the right expertise and experience to handle certain types of calls.

 

  • Live call monitoring: This will enable managers and supervisors to monitor live calls.

 

  • Call parking and pickup: This feature enables customer service representatives to handle calls regardless of their location and their devices.

 

  • Call Detail Reports: This feature gives information about calls made over phone service.

 

 

  • Billing and payment: This automates billing and integrates a payment gateway to make payments easy.

 

  • Auto dialer: This feature dials customers’ numbers automatically and connects agents when the customers receive the call.

 

  • DND support: This will screen the customers who are registered in Do Not Disturb services and won’t dial their numbers.

 

  • SIP proxy: This enables user agents to request for making and terminating calls.

 

  • IVR: Interactive Voice Response enables callers to access information in the form of pre-recorded messages and a voice response system.

 

  1. Set a budget

The rates of different multi-tenant IPPBX systems differ extensively. Choosing the right rate structure can enhance your business’s profitability and generate the desired revenue. After deciding the features you must have in your multi-tenant IP PBX software, you need to set a budget to buy the best one available in the market for that price range. While setting the budget for the multi-tenant IPPBX system, ensure that you are reasonable with it and make some provisions to accommodate more sophisticated software.

 

  1. Handpick a reliable service provider

When it comes to choosing a multi-tenant IPPBX system, look for a reliable and trustworthy service provider. It can mean the difference between success and failure. Now the question arises, “How to select the best multi-tenant IPPBX software provider?”

 

It’s quite simple. Type “best multi-tenant IPPBX software,” “multi-tenant IP PBX software,” or “best PBX phone system” and press enter. You’ll see a list of service providers on the first page and can visit their websites to know more about their services and solutions.

 

  1. Consider the quality of the multi-tenant IPPBX software

After selecting a trustworthy and experienced service provider, consider the quality of the multi-tenant IPPBX software. Make sure whether or not the multi-tenant IPPBX software has the necessary bandwidth to handle a huge volume of concurrent calls. Also, find out if you can configure the software to handle slow internet connection and enhance the call clarity. A high-quality system also provides disaster recovery management, which makes outbound and inbound calls possible during a power outage.

 

  1. Make sure the platform is sophisticated and mobile-friendly

Mobile phones and portable connected devices are fast replacing desktop computers. When it comes to your call center operations, you shouldn’t expect your agents to be tied down to their office desks. They can make calls from anywhere they can work. That’s where a sophisticated and mobile-friendly platform comes in handy. When choosing the multi-tenant IPPBX software, make sure it is compatible with mobile devices.

 

Concluding lines

The above five tactics will enable you to choose the best multi-tenant IPPBX software for your business. HoduSoft’s multi-tenant IPPBX system is highly sophisticated and extremely rich in features. To know more about the software, visit its website or contact its team.

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