Best Hosted VoIP Business Phone System For BPO Startup

 

If you already have a BPO company, or if you’re planning to start one, then finding the right communication system can play a huge role in the success of your business. Among a wide array of solutions, a hosted VoIP PBX system for BPO can work like magic for your start-up. The challenge, however, is to find the most suitable one that’ll be compatible with your unique needs and help you achieve your business goals. Fortified with the finest engineering technology, easy-to-use controls, and security of the highest standards, the best hosted VoIP business phone systems will help you with just that.

 

Let’s discuss more on VoIP PBX phone systems for BPO firms and the intuitive and sophisticated features that work exceptionally well for a large company or a small business.

 

What you can expect from a reliable VoIP PBX phone system for your BPO startup

 

Of all the phone systems available out there, you should choose the best hosted VoIP business phone system. A reliable and sophisticated hosted VoIP PBX system for BPO has the following features:

 

Multi-tenancy: It is one of the most important features a VoIP PBX phone system for a BPO startup must have. A high-quality multi-tenant PBX software can enable multiple applications to operate in a common environment and provides high computing capacity, low maintenance costs, and ensures optimal use of resources.

 

Auto-provisioning: This feature decreases manual operations by provisioning VoIP phones automatically. Be it conducting regular updates in the phone system, configuring the software to access the contact list, or importing data from CSV files, this feature can enhance your business’s efficiency and functionality.

 

Audio conferencing: This feature is extremely scalable and provides huge cost benefits to BPO businesses. Using the feature, users can schedule conferences, host conferences, record conferences, as well as mute or unmute participants.

 

Least cost routing: By choosing the path of calls based on cost, this feature routes the calls through providers which cost the least to your business. This feature saves a lot of money while dealing with huge call volumes.

 

Real-time analytics: A sophisticated VoIP PBX phone system can analyze a massive volume of data in real-time and generate detailed reports easily, efficiently, and effectively. The accurate analytics and insights will help in monitoring all key performance indicators and making data-driven decisions.

 

Billing and payment gateway integration: A high-quality VoIP PBX phone system automates prepaid and postpaid billing by using the automated invoicing feature and integrates various payment gateways such as CCAvenue, Stripe, and PayPal to enable customers to make payments easily and effortlessly.

 

Busy Lamp Field Presence: This feature enables supervisors, managers, and team leaders to monitor the real-time status of another user at any given time and check their availability for calls.

 

SMS and CRM integrations: A reliable VoIP PBX phone system for BPO startups must support SMS integration to send one-to-one text messages to your customers and CRM integration to access customer data easily and effortlessly and connect seamlessly by using customer relationship management to serve customers better.

 

SIP trunking: The Session Initiation Protocol (SIP) trunking feature supports a huge amount of simultaneous calls by replacing Public Switched Telephone Network (PSTN) telephony system with a VoIP calling system. 

 

In summary

When it comes to finding a suitable communication solution for your business, a reliable VoIP PBX phone system for a BPO startup can work for you. Its cutting-edge features and easy-to-use technology will give you a massive head start to succeed in your business endeavor.

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