5 Advantages of Hosted VoIP over Traditional Phone Systems

 

In the early 90s, the advent of Voice over Internet Protocol (VoIP) proved to be a game changer in the telecom sector. Over the years, it revolutionized the way businesses communicate, enhanced their efficiency and productivity, and reduced their communication costs. At present, one in every three companies is using hosted VoIP phone systems for business due to the multitude of benefits they offer over the traditional phone systems. Read on to know the five major advantages.

 

Simplicity at its best

Simplicity is the greatest advantage of a hosted VoIP phone system for business. While a traditional landline will need a lot of paperwork and its installation can take days, it’s extremely easy and simple to set up a business VoIP communication system in just minutes. You just need a web browser to run the communication system and needn’t worry about the protocols or standards your service uses. By using one of the best hosted VoIP phone systems, you can get an excellent combination of simplicity and sophistication.

 

Cost savings

Did you know that businesses can save from 40 to 90 percent of their call costs by switching from traditional phone systems to VoIP? A recent study found that an average company can save 40 percent of costs by using hosted VoIP phone systems over analog systems. The same study found that hosted VoIP phone systems can enable businesses to save up to 90 percent of their international call costs. By using VoIP, businesses also save on expensive hardware. VoIP can save businesses money by eliminating productivity loss, data breaches, cyber-attacks, and more.

 

Portability and mobility

In the age of remote work, portability is extremely crucial. Analog phone systems need a landline connection to make calls and are generally tied down to one place. But business hosted VoIP phone systems just need an internet connection to make phone calls. Apart from that, mobility is another common benefit of hosted VoIP phone systems for business. With a little configuration, you can transfer the calls to mobile devices, enable mobile failover, as well as enable the simultaneous ring to work and mobile devices.

 

Customizability and scalability

No matter what’s the size of your business, you can customize the VoIP phone system as per your business needs. Hosted VoIP phone systems are designed to cater to businesses of all types and sizes and are extremely flexible and scalable, which means that they can be scaled up and down depending on the situation. They work for a business that deals with a handful of customers daily and is also suitable for an enterprise-level company that has a team of hundreds of customer service agents working 24/7.

 

Sophisticated features

When it comes to state-of-the-art features, no communication system can match the versatility and variety of hosted VoIP phone systems. A best hosted business VoIP phone system has the following features:

  • Unified Communications: Your customer service agents can communicate with customers using voice calls, email, text messages, chats, and more.
  • Interactive Voice Recognition (IVR) system: The system handles and routes calls to the right agents.
  • Text and video chat: By integrating text chat with the customer relationship management (CRM) tool, businesses can streamline internal and external communications. 
  • Data integration: This feature facilitates voicemail-to-email transcription.
  • Analytics: The detailed data and reports provide valuable insights into contact centers' performance and help in making data-driven decisions.

 

Summing up

Hosted VoIP phone systems have transformed the telecom industry for the better and enabled businesses around the world to communicate effectively and efficiently. By using the best hosted business VoIP phone system, your businesses can gain massive competitive advantage over your competitors who are yet to leverage VoIP.

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