5 Advantages of Hosted VoIP over Traditional Phone Systems

 

In the early 90s, the advent of Voice over Internet Protocol (VoIP) proved to be a game changer in the telecom sector. Over the years, it revolutionized the way businesses communicate, enhanced their efficiency and productivity, and reduced their communication costs. At present, one in every three companies is using hosted VoIP phone systems for business due to the multitude of benefits they offer over the traditional phone systems. Read on to know the five major advantages.

 

Simplicity at its best

Simplicity is the greatest advantage of a hosted VoIP phone system for business. While a traditional landline will need a lot of paperwork and its installation can take days, it’s extremely easy and simple to set up a business VoIP communication system in just minutes. You just need a web browser to run the communication system and needn’t worry about the protocols or standards your service uses. By using one of the best hosted VoIP phone systems, you can get an excellent combination of simplicity and sophistication.

 

Cost savings

Did you know that businesses can save from 40 to 90 percent of their call costs by switching from traditional phone systems to VoIP? A recent study found that an average company can save 40 percent of costs by using hosted VoIP phone systems over analog systems. The same study found that hosted VoIP phone systems can enable businesses to save up to 90 percent of their international call costs. By using VoIP, businesses also save on expensive hardware. VoIP can save businesses money by eliminating productivity loss, data breaches, cyber-attacks, and more.

 

Portability and mobility

In the age of remote work, portability is extremely crucial. Analog phone systems need a landline connection to make calls and are generally tied down to one place. But business hosted VoIP phone systems just need an internet connection to make phone calls. Apart from that, mobility is another common benefit of hosted VoIP phone systems for business. With a little configuration, you can transfer the calls to mobile devices, enable mobile failover, as well as enable the simultaneous ring to work and mobile devices.

 

Customizability and scalability

No matter what’s the size of your business, you can customize the VoIP phone system as per your business needs. Hosted VoIP phone systems are designed to cater to businesses of all types and sizes and are extremely flexible and scalable, which means that they can be scaled up and down depending on the situation. They work for a business that deals with a handful of customers daily and is also suitable for an enterprise-level company that has a team of hundreds of customer service agents working 24/7.

 

Sophisticated features

When it comes to state-of-the-art features, no communication system can match the versatility and variety of hosted VoIP phone systems. A best hosted business VoIP phone system has the following features:

  • Unified Communications: Your customer service agents can communicate with customers using voice calls, email, text messages, chats, and more.
  • Interactive Voice Recognition (IVR) system: The system handles and routes calls to the right agents.
  • Text and video chat: By integrating text chat with the customer relationship management (CRM) tool, businesses can streamline internal and external communications. 
  • Data integration: This feature facilitates voicemail-to-email transcription.
  • Analytics: The detailed data and reports provide valuable insights into contact centers' performance and help in making data-driven decisions.

 

Summing up

Hosted VoIP phone systems have transformed the telecom industry for the better and enabled businesses around the world to communicate effectively and efficiently. By using the best hosted business VoIP phone system, your businesses can gain massive competitive advantage over your competitors who are yet to leverage VoIP.

Comments

Post a Comment

Popular posts from this blog

How to Choose a HIPAA-Compliant IP PBX That Prioritizes Patient Data Security in Healthcare?

Image
  If you are in the healthcare sector then you must be knowing how important it is to protect confidential and sensitive data of patients. Failing to do so not only violates patient trust but also goes against strict guidelines by the Health Insurance Portability and Accountability Act (HIPAA). And that can mean heavy penalties. As per stats , the United States Department of Health and Human Services (HHS) issued USD four million in fines. In total, 109 million patients were affected by the breaches. That’s why healthcare providers need to do whatever it takes to ensure data security and compliance with HIPAA. Leveraging sophisticated digital communication systems such as IP PBX software can help. This article delves into the importance of choosing an IP PBX system that prioritizes patient data security and explores key considerations for healthcare organizations in making this decision. Why Data Security Is A Must in the Healthcare Sector? From medical histories to billing details,
Read more

Workforce Optimization: HoduSoft's Solutions for Maximizing BPO Agent Productivity

Image
  In the ever-evolving landscape of business process outsourcing ( BPO ), the key to success lies in optimizing workforce efficiency. As businesses strive to enhance customer experiences, streamline operations, and stay competitive, the role of BPO agents becomes increasingly crucial. HoduSoft, a leading provider of communication and collaboration solutions, has emerged as a trailblazer in the realm of workforce optimization. This article explores how HoduSoft's innovative solutions are empowering BPOs to maximize agent productivity. The Challenge of Workforce Optimization in BPOs BPOs operate in dynamic environments where customer interactions are diverse, and service expectations are high. Balancing efficiency, quality, and customer satisfaction poses a unique set of challenges for BPO managers. Common issues include: Agent Productivity: Ensuring that agents are performing at their best while maintaining consistency in service quality. Training and Onboarding: Effectively tra
Read more

Demystifying STIR/SHAKEN in PBX: Your Key to a Fraud-Free Phone System

Image
  Shark attacks. Alien invasions. Terrorist strikes. Hostage situations. Bomb blasts. Nuclear winter. Let's be honest; all of us have dreaded one or more of these scenarios at some point in our lives. And when we think of these, we wish there was a James Bond-like hero who can save us from these threats. But a majority of us are blissfully unaware of a supervillain that's so widely prevalent in the present age. The problem is that it's invisible.  The seemingly innocuous threat comes in the guise of a regular phone call. When it's received, it can rob people of their identities, wipe out their life savings, and do a lot more damage than imagined. The villain that we are talking about is robocall and caller ID spoofing. Both have become rampant in recent times and fraudsters employ these to deceive recipients into answering calls from seemingly trustworthy sources.  The answer to the problem is a sophisticated technology known as STIR/SHAKEN (the acronym for Secure Tele
Read more