Best Multi Tenant PBX Phone System Features for VoIP Service Providers

 

Seamless and effective communication is indispensable for achieving business goals and using the right communication tools can mean the difference between success and failure. One such tool is multi-tenant PBX software, which is capable of handling more than one tenant (caller or customer) at any given point in time. Multi-tenant PBX phone systems for businesses provide seamless communication and collaboration as well as considerably reduce operating costs. Some of the best multi-tenant PBX systems provide a wide range of features for VoIP service providers. Read on to know more about them.


Audio conferencing

By enabling users to connect with various people and groups, audio conferencing tools in multi-tenant PBX software are extremely scalable and provide exceptional cost savings to businesses. Using the feature, users can schedule conferences, host conferences, record conferences, as well as mute or unmute participants. It can host more than one thousand participants in the conference.

 

Auto-provisioning

By enhancing efficiency and functionality and decreasing manual operations, auto-provisioning offers seamless services to users. An intuitive multi-tenant PBX phone system for business allows users to modify the settings as per various needs. The auto-provisioning feature in some of the best multi-tenant PBX systems include:

  • Data import from CSV file
  • Configure the software to access the contact list
  • Regular updates of the phone 

 

SIP trunking

Multi-tenant IPPBX software uses Session Initiation Protocol (SIP) trunking to replace a Public Switched Telephone Network (PSTN) telephony system with a VoIP calling system. This enables multi-tenant PBX phone systems to support a massive volume of simultaneous calls and enables customers to save a lot of costs. It also provides a wide range of unified communications features and enhances flexibility. Apart from being extremely cost-effective and highly secure, SIP trunking services provide fast scalability across simultaneous calls.

 

Sophisticated calling features

Some of the best multi-tenant PBX systems come with a wide range of calling features such as:

  • Time-based Interactive Voice Response
  • Call queues
  • Call transfer
  • Call park and pickup 
  • Call recording
  • Call forwarding
  • Find Me, Follow Me
  • Ring Group
  • Call Detail Reports

 

Billing and payment gateway integration

In a contact center, every second counts. The time that’s wasted in repetitive processes can be used in many productive activities. As an owner or a manager, you need to find out which tasks are dispensable and which are necessary. Manual billing and payment can be a cumbersome process. But multi-tenant PBX software for VoIP business automates the billing and integrates a payment gateway to enable customers to make payments easily and effortlessly. Investing in a multi-tenant PBX system can be extremely beneficial for businesses as they can meter and bill hundreds of thousands of calls with extreme precision. The payment gateway integration feature supports integration with PayPal, Stripe, and CCAvenue.


Analytics and reports

“Data is the new oil.” The quote by British mathematician Clive Humby, which he coined in 2006, is more relevant than ever before and is going to be even more in the future. By data here we mean accurate analytics and insights, which not only enable businesses to monitor their key performance indicators but also help them make informed and calculated decisions. Multi-tenant IP PBX systems for VoIP service providers provide real-time analytics and generate call detail reports efficiently, effectively, and easily.

 

Do Not Disturb Support

According to the contact center industry standard, Do Not Disturb (DND) support is mandatory for all hosted private branch exchange systems. When looking for the right multi-tenant PBX software for VoIP businesses, always look at this feature.

 

In conclusion

With a wide range of features, multi-tenant PBX systems provide seamless connectivity and make collaboration effective and easy. The best part is, that you can customize the features according to your needs and provide extraordinary service and experience to your customers.

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