HoduSoft

What the best call center software is may depend on the perspective of the person. Ask a call center operator and he may stress ease of use, least burden on infrastructure, no capex, automatic maintenance and, importantly, intelligence through analytics that will contribute to the bottom line. Call center agent perspective Ask a call center agent and his perspective is likely to be a bit different as to what constitutes the best call center software for 2019. His wish list would probably be long. Social media integration into an omnichannel package is what agents like. It saves them the time and effort of having to monitor and switch between channels. Working becomes so much easier and pleasurable with seamless social media channel operations through a single dashboard. Video call, chat and conference facility is another thing agents enjoy. It is far better, from their perspective, to engage with customers “face to face” over video chat rathe...

It is not an option. It is indispensable to have social media integrated into contact center operations these days. People make more use of social media to voice complaints and to find information on products. Importantly, they expect responses to their posts or tweets and the response must be fast. The omnichannel contact center software with social media integration helps agents do just that besides deriving a lot more advantages. Conduct campaigns Virtually all contact center software have inbuilt feature of call campaign planning and implementation. Cold calling is something people never welcome but launch it across social media using omnichannel contact center software with social media and your target audience views, reads and listens. You can tell stories instead of just launching into sales speak. Importantly, they respond, which is what you want. What you post is also discussed and shared. People in the community recommend your product. At the same time,...

The IP PBX you choose becomes the hub of your business communications. Communications, in turn, is the backbone of businesses and in this context the IP PBX you choose is critical to success. When it comes to choosing IP PBX software there is always a wish list of features but not all these can be found in one single package. However, Hodusoft IP PBX comes close in offering possibly all conceivable features setup to facilitate contemporary business operations. Making and receiving calls Making and receiving calls sounds simple but not in a large enterprise with several departments. Hodusoft PBX software includes all features such as tenant-wise phonebooks, blacklist and whitelist, call screening, call park, call forwards that can be configured in different ways, acceptance and rejection of calls and find me/follow me features. Then there is voice mail and call recording. Executives can put up a DND or configure an extension pickup or group pickup or blind transfer in an...

Conferencing is commonplace. Live meetings, collaborations and interactions become routine, saving time, money and labor when the right web conferencing solution is in place. The question for businesses in Canada is whether to go for off the rack proprietary conferencing solutions, use free services or opt for web conferencing software Canada focused? The last is undoubtedly the best if one wishes maximum features, maximum flexibility, ease of use and highest levels of security. There are considerations to factor in when opting for conferencing software Canada based businesses will find suited to their business model. Considerations Vendors today offer web conferencing software with more or less standard set of features for audio and video conferences. There are considerations such as: Conferencing software provider : There are big names in conferencing solutions and then there are specialists with expertise in open source VoIP technologies not quite so well k...