Best Hosted PBX Software in 2019 | Hodusoft


Hosted solutions are the norm rather than the exception these days and the trend is likely to continue in 2019 and beyond. Hosting brings along a host of obvious well known benefits. One worthy of mention is that when it comes to hosted PBX software, it can be configured to be a multi-tenant or single tenant solution. The former is perfect for ITSPs wishing to provide PBX as a service while the latter benefits enterprises looking for comprehensive communication solutions.



What is the best hosted IPPBX solution?
Different users with difference use case scenarios are likely to hold different opinions as to what is the best hosted PBX software. Features matter. In this perspective it is normal to expect the usual set such as phone book, DND, caller ID, voicemail, barge-in, call forward and least cost routing. These are useful legacy features that one expects in IPPBX software along with others such as queue monitor and agent status. However, communications and mobility dictate that a modern IPPBX offers more features.



Mobility
Workforce these days is mobile and employees on the go expect to use their mobile devices as an extension of the in-office hosted PBX software. The hosted solution can easily route calls to and from mobile devices through apps customized for such communication besides offering other facilities in keeping with the times.



Audio-video chat and conference
Collaboration, video chats and conferencing are commonplace and if these features are not available in a hosted IP PBX solution then it is crippled. It should be easy to use a desktop system or a mobile to engage in video or audio chat and conferencing through a browser interface.



Underlying technology
The underlying technology used to develop the IP PBX software does make a difference. Freeswitch and Asterisk are the two most common open source platforms, each with specific advantages as regards performance, ease of use and scalability. These two often work together with Kamailio integration and performance depends on the hosted IPPBX provider and his capabilities.



Hosted IP PBX solution provider
Since it is a hosted IP PBX, the developer/service provider plays a key role in assuring faultless performance as well as support and ongoing upgrades. You do not want to be stuck with poor service or poor performance, especially at times when the system has to handle loads or when there are glitches that could bring communications to a halt. In fact, if you are looking for the best hosted IPPBX, start with a good long look at the developer and his track record.



To each his own
  • ITSPs would prefer hosted multi-tenant IP PBX with multi-language capability and capability of creating multiple accounts with billing features as well as analytics and reporting.
  • Startups may like scalable hosted IPPBX that involves no outlay and helps them get going with existing IT setups and mobiles. Hosted means they can shift office locations without disrupting communications.
  • Enterprises with operations in various locations and a mobile workforce will find the hosted IP PBX best since it meets practically all their stipulations for flexible and scalable communications and porting to accounts as well as CRM.



Get the hosted IPPBX with above features configured to suit your operations and that is the best one for you.

Source: https://hodusoftsite.wordpress.com/2019/05/24/best-hosted-pbx-software-in-2019-hodusoft/

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