HoduSoft

When one talks about IP PBX the usual image that comes to mind is that of a busy corporate environment. However, IP PBX can be a revenue earner for VoIP service providers when done right. After all, it sits right over the VoIP technologies in use in service provider infrastructure. The Hosted IP PBX Solution Service providers can add yet another product to their service offerings in the form of IP PBX solutions for enterprise clients. This is possible when they have access to hosted IP PBX software. It can then turn into IP PBX as a service offering, scalable up or down according to loads. The vendor makes provision to handle bulk media streams that encompass audio, video and other media. Service providers do not have to worry about capex or upgrades. Multi-tenant When VoIP service providers offer IP PBX as a service then naturally they will want to keep each account separate and yet be able to control and manage all these through a unified dashboard. T...

Compared to the fluid power of today’s contact center software and setup, the legacy call center operations seem Neolithic in comparison. It is a wonder call centers in those days used to get things done to a customer’s satisfaction. Thankfully, the coming of VoIP heralded a new dawn on the call center horizon. Life became easier. VoIP brought in its wake features that led to improvements, notably the shift from hardware to software and then cloud based call center software solutions. Despite this some call centers are still handling operations with a hybrid of legacy and modern call center setups. This is expensive and counter-productive. Traditional is insufficient VoIP based call center solutions did bring in internet telephony, voice recording, call routing and automatic dialers, to speak of a few. However, these contact center software proved to be expensive and lacked features that current requirements dictate. One is the widespread use of various channels b...

The education segment can be a classic case for communication issues and customer satisfaction. If students are perceived to be customers, they are getting a raw deal. Teachers are not as committed as they used to be. There are just too many students and too much to cover. Administration too suffers as does quality of education and its outreach. Some or most of these stumbling blocks can be addressed by implementation of modern conferencing technologies, specifically video based. Here are cogent reasons why video is important for education. Reach Typical video conferencing software based on WebRTC and offered as a package solution definitely helps educational institutions reach out to more students. Classrooms are limited in terms of space and that directly affects revenues. Web video conferencing can help institutions enroll more students in diverse geographic locations, even remote ones and deliver quality education. In fact, one possibility is that a quality school can b...

Whether yours is a startup, a small home-office business or an enterprise level business, you need communication facility that goes beyond simple telephone or mobile communication. The IP PBX is the system of choice. The traditional way is to install a dedicated on premises IP PBX but that means you are locked into one system. You have limited functionality and higher maintenance as operational costs. The better alternative these days is a hosted IP PBX solution. Why? Find out. 1. Huge cost savings Startups need not invest heavily in IT infrastructure or a hardwired IP PBX along with software cost. All it needs to get started is to subscribe to the hosted IPPBX software and it becomes operational in an hour or so bringing in its wake a host of useful features and functionalities. You do not pay any money upfront since it is a pay-as-you-go model. Established enterprises can consider the switch to hosted IP PBX software for cost saving and better features. PSTN users will f...