IP PBX Software – Find the Best and Supportive Telecommunication Software

Enterprises rely on communication to drive business and IP PBX is the most versatile system in use allowing for unified communications that drive performance, profits and costs. Choosing the right IP PBX software is essential after considering its various features to ensure one gets maximum features and ease of use.



Two things stand out as being indispensable in a modern telecom setup based on IP PBX software. One is WebRTC incorporation. Inclusion of WebRTC in PBX software leads to ease of use in communication using desktops or mobiles through browsers. Further, WebRTC unifies audio, video, fax, chat and voicemail in a seamless way, a must for executives for enterprises. The second is mobile apps. Given that executives may be on the move, accessing the telecom software through a mobile device is a must have feature to look for when considering IP PBX software.



Another important feature in advanced IP PBX is the facility of multi-tenancy. While this suits ITSPS who wish to provide IP PBX as a service to their various clients, it can be just as useful for enterprises with branches in various locations. They can even include distributors and agents in a multi-tenancy setup thereby unifying communications, gaining more control and lowering costs. Tie the IP PBX to a backend CRM and functionality improves even more.



Consider the platform on which the IP PBX solution is based. Freeswitch evolved out of Asterisk and has advanced features besides ease of use, configuration, deployment and management. Choosing Freeswitch based IP PBX is, in common parlance, a no brainer.



These matters considered the question arises as to whether one should opt for an in-premise IP PBX or opt for hosted PBX software. The latter is preferable, especially when you have a capable vendor providing the service. The best advantage from performance perspective is that vendor takes care of upgrades and your system is never outdated. From the price point, there are no upfront capex costs involved and, when WebRTC is a part of the package, your cost of hardware also reduces since all one needs is a desktop with a headset and microphone or mobiles. The hosted, ready to go, package also includes analytics and reporting in real time to manage, monitor and improve performance.



IP PBX may be the latest in terms of technology but how easy it is to use is one important question to consider. Not all executives in enterprises are savvy enough to take care of extended configuration. What they need is a tool that works right out of the box.  This is where expertise of the vendor comes into play. It may not be that difficult to put together advanced IP PBX but to make it easy to use takes some expertise and knowledge.



It always pays to choose vendors who come up with advanced IP PBX hosted solutions. Sophistication in technology underneath but ease of use on top that let users focus on communication is hallmarks of telecom software you should set your sights on to succeed in today’s competitive environment.




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