How Contact Centre Software aid Business

In today’s competition-oriented business scenario, customers play a critical role in driving any business. This clearly implies that keeping your customers updated about the new products and helping them resolving queries is your fundamental requirement. Contact center software and call center software are designed to address this necessity while avoiding any haphazard situation.



Typically, the contact centers include one or more online call centers but may include other types of customer contact services as well. It includes e-mail newsletters, postal mail catalogs, website inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center software is a software designed to handle the entire customer relationship management (CRM) network of any enterprise. Broadly speaking, the Call center software is like a robotic receptionist that can track and handle your customer-centric operations readily.



HoduCC is a robust and reliable call center software built with advanced, enterprise-friendly, and innovative features for secured business communication. HoduCC has been designed in a way that can help you strengthen the customer’s loyalty toward your business.



Its productive features can accomplish the customers’ expectations with ease. Following are some of the notable benefits of HoduCC for your business:



  1. Handle heavy call flow- Predictive dialer is an ideal feature for companies that have a  heavy call flow because of a customer-centric business model. It enables automatic call dialing from the available contact list on the basis of the call priority and average talking time. Now, if the average call time varies, the software will adjust accordingly and ensure keeping customers on minimum hold time.
  2. Automate your outbound call campaign: Autodialer is better resource utilization and it increases productivity. It will help in fetching leads from CRM and enables swift calling as per the call leads. Auto dialer enables voice detection that whether it is received by human or an IVR voice is answering. In case, the call is answered by the IVR solution, the call will be immediately dropped.
  3. Leverage skill-based routing to improve call traffic: Usually, if customers have to stay on hold for a longer time, it may adversely impact your business. The solution to this problem comes with feature-rich call center software that enables skill-based routing to promote customer’s engagement with the organizations to the next higher level. Based on your choices made on IVR, your calls will be automatically redirected to the adequate customer executive at the right time. This feature eliminates your mental frustration at the end of the day.
  4. Streamline the call flow: With advanced Automatic Call Distribution (ACD) system, your incoming calls will be equally distributed among the available agents by following the specific strategies. No worries, you don’t have to handle calls manually so you can simply concentrate on achieving your objectives.
  5. Real-time analytics and reports: Call center software gives the detailed call reports of each and every incoming call. With the real-time analytics and detailed reports, it is easy to the ratio of resolved and unresolved queries and business inquiries.



At Hodusoft, we offer premium and affordable call center software based on FreeSWITCH to both startups and well-settled businesses. Contact us for a free demo.



Source: https://hodusoftsite.wordpress.com/2017/11/13/how-contact-centre-software-aid-business/

Comments

Post a Comment

Popular posts from this blog

How to Choose a HIPAA-Compliant IP PBX That Prioritizes Patient Data Security in Healthcare?

Image
  If you are in the healthcare sector then you must be knowing how important it is to protect confidential and sensitive data of patients. Failing to do so not only violates patient trust but also goes against strict guidelines by the Health Insurance Portability and Accountability Act (HIPAA). And that can mean heavy penalties. As per stats , the United States Department of Health and Human Services (HHS) issued USD four million in fines. In total, 109 million patients were affected by the breaches. That’s why healthcare providers need to do whatever it takes to ensure data security and compliance with HIPAA. Leveraging sophisticated digital communication systems such as IP PBX software can help. This article delves into the importance of choosing an IP PBX system that prioritizes patient data security and explores key considerations for healthcare organizations in making this decision. Why Data Security Is A Must in the Healthcare Sector? From medical histories to billing details,
Read more

Workforce Optimization: HoduSoft's Solutions for Maximizing BPO Agent Productivity

Image
  In the ever-evolving landscape of business process outsourcing ( BPO ), the key to success lies in optimizing workforce efficiency. As businesses strive to enhance customer experiences, streamline operations, and stay competitive, the role of BPO agents becomes increasingly crucial. HoduSoft, a leading provider of communication and collaboration solutions, has emerged as a trailblazer in the realm of workforce optimization. This article explores how HoduSoft's innovative solutions are empowering BPOs to maximize agent productivity. The Challenge of Workforce Optimization in BPOs BPOs operate in dynamic environments where customer interactions are diverse, and service expectations are high. Balancing efficiency, quality, and customer satisfaction poses a unique set of challenges for BPO managers. Common issues include: Agent Productivity: Ensuring that agents are performing at their best while maintaining consistency in service quality. Training and Onboarding: Effectively tra
Read more

Demystifying STIR/SHAKEN in PBX: Your Key to a Fraud-Free Phone System

Image
  Shark attacks. Alien invasions. Terrorist strikes. Hostage situations. Bomb blasts. Nuclear winter. Let's be honest; all of us have dreaded one or more of these scenarios at some point in our lives. And when we think of these, we wish there was a James Bond-like hero who can save us from these threats. But a majority of us are blissfully unaware of a supervillain that's so widely prevalent in the present age. The problem is that it's invisible.  The seemingly innocuous threat comes in the guise of a regular phone call. When it's received, it can rob people of their identities, wipe out their life savings, and do a lot more damage than imagined. The villain that we are talking about is robocall and caller ID spoofing. Both have become rampant in recent times and fraudsters employ these to deceive recipients into answering calls from seemingly trustworthy sources.  The answer to the problem is a sophisticated technology known as STIR/SHAKEN (the acronym for Secure Tele
Read more