How Contact Centre Software aid Business

In today’s competition-oriented business scenario, customers play a critical role in driving any business. This clearly implies that keeping your customers updated about the new products and helping them resolving queries is your fundamental requirement. Contact center software and call center software are designed to address this necessity while avoiding any haphazard situation.



Typically, the contact centers include one or more online call centers but may include other types of customer contact services as well. It includes e-mail newsletters, postal mail catalogs, website inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center software is a software designed to handle the entire customer relationship management (CRM) network of any enterprise. Broadly speaking, the Call center software is like a robotic receptionist that can track and handle your customer-centric operations readily.



HoduCC is a robust and reliable call center software built with advanced, enterprise-friendly, and innovative features for secured business communication. HoduCC has been designed in a way that can help you strengthen the customer’s loyalty toward your business.



Its productive features can accomplish the customers’ expectations with ease. Following are some of the notable benefits of HoduCC for your business:



  1. Handle heavy call flow- Predictive dialer is an ideal feature for companies that have a  heavy call flow because of a customer-centric business model. It enables automatic call dialing from the available contact list on the basis of the call priority and average talking time. Now, if the average call time varies, the software will adjust accordingly and ensure keeping customers on minimum hold time.
  2. Automate your outbound call campaign: Autodialer is better resource utilization and it increases productivity. It will help in fetching leads from CRM and enables swift calling as per the call leads. Auto dialer enables voice detection that whether it is received by human or an IVR voice is answering. In case, the call is answered by the IVR solution, the call will be immediately dropped.
  3. Leverage skill-based routing to improve call traffic: Usually, if customers have to stay on hold for a longer time, it may adversely impact your business. The solution to this problem comes with feature-rich call center software that enables skill-based routing to promote customer’s engagement with the organizations to the next higher level. Based on your choices made on IVR, your calls will be automatically redirected to the adequate customer executive at the right time. This feature eliminates your mental frustration at the end of the day.
  4. Streamline the call flow: With advanced Automatic Call Distribution (ACD) system, your incoming calls will be equally distributed among the available agents by following the specific strategies. No worries, you don’t have to handle calls manually so you can simply concentrate on achieving your objectives.
  5. Real-time analytics and reports: Call center software gives the detailed call reports of each and every incoming call. With the real-time analytics and detailed reports, it is easy to the ratio of resolved and unresolved queries and business inquiries.



At Hodusoft, we offer premium and affordable call center software based on FreeSWITCH to both startups and well-settled businesses. Contact us for a free demo.



Source: https://hodusoftsite.wordpress.com/2017/11/13/how-contact-centre-software-aid-business/

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