HoduSoft

Contact centers find that callers may not necessarily stick to the old, tried and tested PSTN phone. Today, customers may use facebook or any other social platform, email, phone, web interface, chat or over the top (OTT) channel to initiate a process. This creates nightmare for call agents who have to constantly switch between channels and thereby lose time as well as irritate a caller. The solution is omnichannel contact center software that presents a unified channel for all these diverse avenues of communication. Contact centers have been switching over to such omnichannel solutions because of inherent advantages that this type of contact center software presents. The omnichannel solution includes self service IVR for basic purposes and then transfer to a live agent who can handle that specific query if the IVR cannot fulfill it. Predictive dialer, intelligent routing, proactive outbound, WebRTC telephony and video chat, voice blast, automatic call distribution, chat and ...

The general perception in business is that their telecom solution, whether it is the standard PSTN line or a more modern VoIP, is sufficient for most purposes. Customer services are best outsourced to call centers. Here is why every business, even a small one, can benefit by opting for contact center software they can use right in their premises. 1. Data for customer service A typical contact center software that one can use in business operations naturally incorporates data access features. The call center software shows data about existing customers and also a complete record of transactions and past service history. Business owners or their employees can interact better once they know more about a customer and deliver better satisfaction. 2. CRM integration, enhanced customer service With an omnichannel contact center software a business is not restricted to only the phone lines for communication. Existing customers and prospective ones can utilize any digital...

Video conferencing has revolutionized communications and introduced a paradigm shift in healthcare. Healthcare is no longer confined to borders when the industry makes use of web video conferencing. Here are a few use scenarios. Video conferencing solutions these days make use of WebRTC technologies and all that is needed is a standard package from a reliable vendor. Video conference is possible using an IP video camera, web cameras attached to computers and smartphones. With this solution in place medical services can carry out various operations. Doctors can converse with patients and observe their condition using the video conferencing facility. They can arrive at a fairly accurate diagnosis in primary health conditions and recommend medications. This is of great use for rural patients who do not have local health services and yet they get the benefit of a consultation. A patient in one country can consult a specialist in another country using web video conference fac...

Video conferencing has revolutionized communications and introduced a paradigm shift in healthcare. Healthcare is no longer confined to borders when the industry makes use of web video conferencing. Here are a few use scenarios. Video conferencing solutions these days make use of WebRTC technologies and all that is needed is a standard package from a reliable vendor. Video conference is possible using an IP video camera, web cameras attached to computers and smartphones. With this solution in place medical services can carry out various operations. Doctors can converse with patients and observe their condition using the video conferencing facility. They can arrive at a fairly accurate diagnosis in primary health conditions and recommend medications. This is of great use for rural patients who do not have local health services and yet they get the benefit of a consultation. A patient in one country can consult a specialist in another country using web video conference fac...

Carriers and VoIP service providers need to know the exact softswitch that is useful for their line of business in order to choose the right one to start with. The VoIP softswitch is at the core of VoIP business, seamlessly connecting network hardware with network software. The two main softswitches serving telecom are class 4 softswitch and class 5 softswitch .  What is the difference between these two and which one should a service provider opt for? Class 4 softswitch The main function of class 4 softswitch is to route huge volumes of long distance VoIP traffic between countries and exchanges using multiple IP networks. This class of VoIP switch incorporates a host of other features that bulk carriers find useful such as transcoding, protocol support, least call routing, security, call tracking, billing and reports among others. Class 5 softswitch Class 5 softswitch works at the retail level in order to facilitate connection between phones in a local or ...

When it comes to meet the robust business communication requirements, the global enterprises or MNCs put trust in us. At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use call center software HoduCC to a national award winner IT services provider Infinity Infoway Private Limited. Infinity Infoway  is a leading name in providing enterprise resource planning, traveling, and outsourcing solutions to the global clients. As an MNC, Infinity has focused on developing unique digital solutions for meeting its client’s business requirements in the domains of web, mobile applications, and software. The company is handling almost 5000 support calls every day, and to meet this requirement efficiently, HoduSoft has provided a scalable and flexible call center solution HoduCC. HoduCC is a feature-rich and futuristic call center software that can e...

SMEs are known to drive innovation in the market. No company can raise itself as a brand, right from the initial stage. Every company has to pass through intensifying competition to thrive in the market while making its brand value. While improving the brand recognition, the SMEs have to deal with limited budget and resources for bringing the desired outcome. There, communication remains handy for them as it facilitates business operations on the move or from distant locations. What could be better than conferencing solutions to save your time and expand your businesses at the same time? Conferencing software can help small and mid-sized businesses to reach more customers, break into new markets, and reduce costs. Today, most businesses need a robust business communication network to connect with their various branches, stakeholders, and overseas clients. When it comes to SMEs, these enterprises require communication for internal collaboration and stay in touch with the cust...