HoduSoft

Auto dialers and predictive dialers are among the most important innovations for outbound call centers . Both of them automate the dialing process and remove the hassles in manual dialing and human errors. When you use one of them, you don’t need to: Waste your time punching in the phone numbers Wait for the calls to be picked up by a live human Hear answering machines, busy tones, and no response tones   The above attributes make them quite similar to each other. But when it comes to the way they work and their technologies, they are extremely different from each other like chalk and cheese. This write-up explains auto dialers and predictive dialers in detail and highlights some of their major differences. Read on to know more.   What is an auto dialer?   As the name suggests, an auto dialer is outbound automated calling software that dials phone numbers from a list of contacts automatically, waits for the call to be picked up by a live person, and then con...

Did you know that the banking and financial sector ranks on the top in terms of using call center software? As per a 2019 Deloitte study, the banking and financial services industry accounts for 26 percent of the global call center market share, which is the highest among all sectors. A report released by MarketsandMarkets indicates that it’s going to increase a lot in the future.    For banks and financial institutions, customer service matters a lot. When they use sophisticated communication tools such as call center software then both the customer experience and customer satisfaction will be high. Speaking of customer satisfaction, the global customer service satisfaction rating of the banking and financial services sector stands at 3.82 out of 5.   This article discusses the reasons why banking and financial institutions need call center software.   To benefit from a wide range of sophisticated features: Advanced call center software comes with many cu...

  Did you know that four out of five e-commerce stores don’t outsource their customer service? A recent study found out. Well, it’s not surprising as e-commerce operations and customer service can’t operate in silos. A majority of online retailers handle customer service on their own to enhance coordination between their various departments and customers as well as to provide high customer satisfaction.   If you run an e-commerce contact center, then you should consider exclusively-designed call center software for the e-commerce industry. Here are five benefits of e-commerce call center software for all sizes and types of e-tailers.   Sophisticated features   Sophisticated call center software for the e-commerce industry comes with a wide range of sophisticated features such as:   Automatic call distribution : Assists inefficient distribution of incoming calls. Call queue: Manages all incoming calls by placing them in a queue or redirecting them to another...