HoduSoft

Technology is changing faster than ever before, and call center software tech is not an exception. While newer solutions may seem to be more exciting, the truth is that most of the problems that call centers deal with on a day-to-day basis have been around for a long time. To tackle these common operational issues, HoduSoft offers the most comprehensive online call center software .    In a typical call center, some common problems arise. They usually encompass customers, employees, and managers– the three key stakeholders. Here are some of the ways to overcome these operational call center problems.  Problem: Agents are unable to work remotely Call center agents have difficulty working remotely because it's hard for them to stay motivated without any software support.    Solution: As technology evolves there are solutions to overcome these  problems. HoduCC call center solution helps to stay in touch with customers and partners alike, and also helps i...

Inbound call center software are the most popular channels for customer service and sales. The main aim of any call center management software is to enable customers or potential customers to get their queries resolved promptly, so that they can purchase goods or avail services on time.  The success of an inbound call center depends on many factors like the quality of customer service, the reliability of technical support, and management skills. Company owners need to make an informed decision about choosing best inbound call center software for business as many players offer these services but not all equally satisfying. Choosing the right software is crucial because it can make or break your service. To make the right decision, there are several factors to consider: what you want your inbound call center software to do, how much budget you have and so on. Let’s take a look at these questions on how to choose the Best inbound call center software for business.  What is I...

Telephone systems have been one of the most important communication instruments for a long time. They are used in all spheres of life, from home to business and public services. But in hospitality, particularly hotel telephone systems are an absolute essential. PBX (Private Branch Exchange) systems, in particular, have several advantages over traditional hotel telephone systems. A  Business PBX phone system  allows hotel guests to make local and long-distance calls at any hour of the day. The system replaces the hotel's standard phone system with a private line based on the VoIP technology. An advanced PBX phone system provides a digital-style telephone set with features similar to those found in a household phone, complete with a touch-tone keypad that allows guests to use their calling cards, automatic dial-out and make long-distance calls. There are also separate lines for fax machines and the internet in the hotel telephone system. A recent study from Thefacts shows that...

For businesses today, ease of communication is among the top priority and any software solution that facilitates this is always coveted. Virtual PBX is one such software that helps in streamlining communication needs for both large and small businesses. The hosted PBX solutions are designed to be more scalable, stable, and resilient across networks.  Virtual PBX software replicates the features of a business phone system at a fraction of the cost while packing all the essentials that’s required for a robust communication system. Virtual PBX connects the IP PBX system to the internet, thus enabling businesses to make their phone system available from anywhere in the world through a simple internet connection.  As with any technology, when working with a hosted PBX solutions one will inevitably run into issues like latency, poor network or unclear sound. The system needs to be managed and maintained regularly to troubleshoot these issues. The good news is that there are sever...