HoduSoft

In order to achieve business growth and build a credible brand, a business needs to deliver stellar customer service and experiences. In fact, research indicates that a whopping 79% of customers prefer to buy from businesses that care and  cloud contact center software  helps such type of businesses. We live in a digital age, where people utilize so many channels of communication to reach out to a brand. Businesses are often wondering where to focus when it comes to customer service. Instead of customers reaching out to you, as a business focus on serving your customers on channels they are available and comfortable using Let's find an answer to the biggest dilemma enterprises face in this digital era. Where a brand’s customer service effort should is focused? ●  Offering Omnichannel support Omnichannel support refers to having a presence on every channel (email, chat, social media, phone, and more) where your customers are active .  If you were to run a chain of fur...

The world has changed at an unimaginable pace in the last decade. As recent as 2010, smartphones were still evolving, it was rare for customers to place inquiries via email to companies. Calling a customer care number was the norm to get answers or get any issues resolved. However, as technology and smartphones evolved, people had easy access to many alternate digital channels (email, SMS, chat, social media, self-service) of communication and they soon started reaching out to companies through all these alternatives. Omnichannel contact center software thus became a necessity for businesses to up their customer experience game. In the process, they discovered that the new-age contact center software which integrated these digital service channels helped contact centers save costs too. The new-age ‘Digital Contact Center’ Digital  contact center software solutions  offer business access to tools and applications for omnichannel connectivity with customers. Some of the best con...

Hosted business phone systems also known as IP PBX (Internet Protocol Private Branch Exchange) are becoming popular in recent years due to their flexibility, ability to reduce overall cost, voice quality, and ease of management. They are seen as an attractive option for small businesses that rely largely on remote workers to reduce their capital expenditure.  Hosted PBX software  is one of the best ways to handle phone calls. This means that one can have a phone number and business voice mail no matter where or what they are using. Hosted IP PBX offers many advantages over on-premise phone systems and can help businesses grow in many ways. So, let's dive a little deeper into understanding the advantages of a hosted IP PBX system. 1. Limited expenditure A hosted IP PBX phone system is a convenient and cost-effective option to provide your business with a fully functional business phone system. The cost of a hosted PBX system varies substantially based on the size and demands of...

Every business with a call center needs to have a call center management software. There are various challenges that the managers have to face, such as dealing with the agents, ensuring the agents are working, taking care of the agents' concerns, and many more. Having the right call center software is just as important. They are the go-to place where customers looking for support and resolution of their issues, can reach out from anywhere and anytime. .  If you don't have the right software in place, then you could be grappling with low  efficiency and  higher time spent by your business's employees.  The primary benefits of call center software include: Improved employee productivity Increased sales Decreased number of call transfers and wait time for customers An effective call center management software can help to ease these challenges. Here are some tips on selecting the best call center management software. Check the function -feature match  The call cent...