HoduSoft

Customers know they are not bound by any monopoly. They will simply flit if the way you engage does not suit them. The standard IP PBX may not be the best way to engage considering the current scenario. People use social media, instant messaging and apps like Whatsapp. Apart from communications there are other ways to enhance the engagement factor. Where the IP PBX falls short, the contact center software nicely fits into the slot and should be your preferred platform. The right person at the right time Call center solutions usually have a smart feature known as skill mapping and automatic call distribution. Most probably a caller goes into an IVR first but the smart call center software detects the purpose of his call and routes the call to a competent person. Fast resolution is the outcome. Customers are happy at the speed of response and happier still when they can engage in a virtual face to face talk.  Video chat and conference  Current call ...

Given its outstanding advantages video conferencing should find wider adoption in education. If you are still undecided here are the top benefits of video conferencing software for schools and colleges.  Wider reach With conferencing software installed you do not have to limit yourself to classroom education. A classroom can accommodate about 50 students or so. Conferencing allows you to reach out to more students at the same time. Your geographic coverage increases as internet can take your classes to far-flung rural areas. Your hours of operation are not limited to day time. You can go global and run online classes 24x7.  Collaborate with other institutions Education operates in silos. Conferencing opens up possibilities for institutes to collaborate and give the best to students. It also helps to gain more students and more revenues since one college or school with expertise in particular subjects can offer the service to other institutions....

VoIP service providers can add yet another revenue stream to their service offering by putting in place hosted multi-tenant IP PBX software that includes latest bells and whistles. It becomes easy to offer IP PBX as a service and rope in more business clients who would otherwise consider their own dedicated IP PBX.  Enterprise class  Once implemented the enterprise grade multi-tenant IP PBX software lets VoIP service providers serve everyone from single users to business users, large enterprises with their own sub-branches and hospitality industry. At one stroke their clients get the benefit of the most modern telephony system that even includes conferencing, IVR and mobility. Service providers can serve just about any user in any region using the software’s multi-lingual feature. These are on top of call features like phonebook, speed dial, recording, DND, call forwarding with rules, fax-email-fax, find me/follow me and call screening among others. The so...