HoduSoft

Keep it short. Keep it sweet. That is short messaging for you. It works. No one has time or patience to listen to live callers. Send messages to your targets’ mobile phones. Recipients check all messages immediately or later but they do check. If your message has a call to action and provided it has something that motivates him, the recipient will surely respond. SMS broadcasting software for bulk SMS One may assume that sending SMS is easy since all it needs is a mobile phone. However, there are issues in that the service provider may restrict number of SMS you can send and it also takes time besides being expensive. If you plan to engage in brand promotion on a mass scale then you should be looking at SMS broadcasting software you can use as a hosted solution or as an on-premise solution. Importantly, voice broadcast is bundled in, allowing you to send out voice messages and SMS in bulk.   Feature set However, it is the feature set of broadcasting software for...

Voice communication is still at the top of the heap of communication pathways like SMS, instant chat and even video so common nowadays in enterprise communications. Enterprises that have large scale operations with branches in various locations need fast, responsive IP PBX communication set up with accountability built in along with reports. The hosted multi-tenant IP PBX solution is just perfect. 1. Unified communication, separate accounting Hosted multi-tenant IP PBX software came about to serve the needs of VoIP service providers that needed to add additional lines of business. They could offer IPPBX as a service to their business clients and monetize operations. The concept is to serve hundreds of customers and yet keep each one’s account separate with facility of billing, rates and monitoring. The same concept can be transplanted to enterprise operations that have multiple branches in one or different countries. The VoIP based multi-tenant hosted IPPBX software integra...

Customer satisfaction is of paramount importance in the current competitive digital transformation scenario. In this perspective the call center and its software play a crucial role in customer experience. It is no wonder that the software contact centers use is more likely to be called customer experience solution. Today’s customer experience solutions or contact center software is a far cry from the ones in existence a couple of years ago. Blending The customer journey is important and a customer may choose any pathway like social media, whatsapp, chat, email, voicemail or the basic voice call and the outbound call center software must necessarily blend inbound with outbound. An example is a smart IVR system that lets callers leave an option for callback. Agents can do it seamlessly in a blended contact center solution. A single dashboard for inbound and outbound, coupled with access to all channels of communication is a must have feature to ease burde...

What role can call center software play in healthcare? It can play a vital role, transform communications and also improve patient satisfaction. Call distribution to the right person A typical hospital has many departments and wings. Employees work at their desks and then there are paramedics, nurses and doctors doing the rounds of wards. There may be ambulance staff in the field. They need to stay connected and incoming calls need to be routed to the right doctor. The inbound call center software is tailor made for this purpose since it has skill based mapping and intelligent automatic call distributor. Connect patients Today’s call center software usually includes an IVR for self service. This could be the first point of contact for inbound calls from existing patients and from new patients looking to set up an appointment. The IVR sets up an appointment and the doctor also receives notification. The same IVR can be used to cancel or reschedule appointments. Thi...