HoduSoft

  Fraudulent phone calls, scammy robocalls, and deepfake AI voice and video calls have become a major issue for people all over the world. As per latest stats , every day, one out of every ten calls is a scam call. What’s more distressing is such fraudulent and scam calls are increasing with each passing day. A new research revealed that scam calls have risen by a whopping 350 percent over the past three years! A new study found scam calls result in losses of more than USD 9.8 billion in just 12 months. It’s really worrying. Now, the question comes: is there something that can prevent fraudulent calls? Yes! The solution to the problem is Stir/Shaken . Stir/Shaken stands for Secure Telephone Identity Revisited ( STIR ) and Signature-based Handling of Asserted information using toKENs ( SHAKEN ). It is a framework designed to combat illegal caller ID spoofing—a tactic commonly used by fraudsters to disguise their identity and deceive recipients into answering scam calls. What Is...

  How long should you make your customers wait? What is the good average wait time in the telecom sector? As a professional in the rapidly-evolving sector, you must be having these questions in your mind. Many experts opine that a business’s average wait time should be two minutes or less. But a majority of customers are unwilling to wait even for a minute. A recent study revealed that 60 percent of respondents said that they would hang up if the wait time is more than a minute. And 90 percent of the respondents said that they won’t wait for five minutes. The findings are not at all surprising. For most people, nothing can be more distressing and frustrating than waiting for even a minute or two in this fast-paced world. Some say “Time is money.” But truth be told, time is far more precious than all the wealth in the world. If money is lost, it can be earned back. But if a second is lost then that’s lost for good. Today’s organizations must keep that in mind and make sure that ...

  Even though billing and payment issues happen less frequently in the telecom sector, it can be extremely frustrating for customers and harrowing for employees. Just imagine a situation where your customers have to deal with the frustration and bewilderment of customers who face issues with their bills and payments. That’s why telecom companies must leverage the right technology not only to resolve billing and payment issues but also to ensure excellent customer experience (CX). To rephrase the popular quote of celebrated author Maya Angelou, your customers may forget what you said, they may forget what you did, but they will never forget how you made them feel. That’s what CX is all about! Making customers feel that they are important and valued is important for every business. And when it comes to resolving billing and payment issues and ensuring high-quality CX, Internet Protocol Private Branch Exchange ( IP PBX ) software can be extremely useful. Let’s discuss how IP PBX softw...

  Telecom companies need state-of-the-art communication systems and technologies to stay competitive. One such communication technology is the IP PBX (Internet Protocol Private Branch Exchange) system. Be it ensuring uninterrupted communication with customers and stakeholders or facilitating inter-team and inter-department collaboration, IP PBX software solutions have proven their mettle time and again. Being communication providers themselves, telecom companies know the power of IP PBX systems and this article discusses in detail why IP PBX systems are excellent choice for telecom companies today. Read on and thank us later. 1. Cost Efficiency and Scalability One of the most compelling reasons telecom companies opt for IP PBX systems is their cost efficiency and scalability. Unlike traditional PBX systems that require extensive hardware and maintenance, IP PBX systems are software-based. That means they need no setup costs and minimal maintenance expenses. IP PBX systems also o...