HoduSoft

Digital transformation is challenging business communications. The benefits of cloud and virtualization are obvious. However, these technologies also change the rules for business PBX phone system   and other traditional telephony systems. To handle the growing volume, support new devices, and implement new features, many businesses upgrade their business PBX phone systems with VoIP systems.  However, many businesses choose to stay with the PBX phone system instead of moving to a modern VoIP phone system. Here we look at why some businesses still choose PBX and discover the benefits of doing so in addition to the costs involved. Reasons to Choose PBX over VoIP Some businesses stick to PBX phone system while VoIP technology has become a dominant player in the business landscape. Here are some of the top reasons behind the preference for business PBX system over VOIP. Cost Factor There are a few key reasons that some businesses still opt for PBX systems over VoIP, and cost is d...

Customer satisfaction is a priority for any business and one that you cannot afford to undermine. Customer service is one of the major contributing factors to customer satisfaction.  According to a Salesforce survey ,  78% of consumers are willing to purchase from the company again if the customer service is excellent. Therefore, while rethinking how to improve customer satisfaction , a business must focus on improving customer service. Here are 5 tips that can help a business achieve 100% customer satisfaction. Don’t keep your customer waiting Almost 60% of customers agree that faster resolution of their query is a sign of good customer service. Therefore, while pondering upon “how to improve customer satisfaction?”,  a business must focus on cutting down the waiting time for the customer.  With advanced features of call center software like Automatic call distribution, you can cut down long call queues.  Skill-based routing strategy can also save the...