HoduSoft

Digital transformation is rapidly transforming the customer. Most brand interaction with its customers was disorganized and outdated in the recent past, often leaving a negative impact. Customer expectations have evolved over recent years, and they expect personalized experiences and seamless experiences across all channels and throughout the customer journey. As a service organization concerned with improving the customer experience, you need to consider how your company can deliver services seamlessly to your customers. But what is a seamless experience? Creating a seamless customer journey means creating a framework that allows a company to consistently deliver positive customer experiences. It can be accomplished by having everyone in the organization put their customers first, understand who their customers are / what they want, and speak the same language. Why is it Important to Provide a Seamless Customer Experience? Providing seamless customer service can significantly impact a...

The customer service technology of today gives you lots of data that can be churned into useful insights. On the one hand, they help you offer better experience to meet your customer needs proactively. And on the other, they allow you to create a customer experience strategy for the long and short term. Still, companies fall short and wonder how to create a great customer experience strategy.  Customer Service is an industry that evolves so quickly that market players struggle to keep up and, as a result, it is a breeding ground for false notions. But it’s often hard to tell the difference between fact and myth when it comes to customer service. Business owners must counter customer service experience myths with the truth in order to serve their customers effectively and grow their businesses. Below are five customer service experience myths that should be busted to help ensure they don’t negatively impact your service: #Myth 1: Data is irreplaceable Customer service experience is ...