HoduSoft

Communications is a part of business and omnichannel contact center solutions helped bridge the divides that social media, chats and messengers brought in their wake. Now, the new paradigm steers towards blending into ecommerce as well and could well be the future unified ecommerce platform. Omnichannel ecommerce a logical progression These days call center software is usually integrated with a unified control dashboard for unified communication across all channels including specific social media channels. The buyer journey is omnichannel. It is a logical progression for omnichannel contact center software to evolve into an ecommerce system with a few plugins and modifications. What remains is integration of shopping cart, order execution, payment and tracking and that is not a challenge for experienced developers of call center software . Easier management Call centers had a hell of a time tracking customers across various channels until omnichannel came along...

The number of smartphone users across the world is expected go up from 2.5 billion in 2018 to 2.87 billion by 2020 according to statista.com. That alone is a compelling reason for businesses to consider going the SMS route in digital marketing. It can pay rich dividends at a low cost. SMS broadcasting software If you plan to use voice and text messaging then broadcasting software developed specifically for this purpose by experts is your best option to start with. You get features such as multi-tenant support, multi-lingual support, campaign management, lead management, pick lists according to parameters like geographic location or user profiles, IVR and DNC control, to name a few. Banking, healthcare, education, telecom, travel, retail, governments and emergency services can use SMS broadcasting software for business and marketing. Immediacy Emails can lie unread for 24 hours or more. There is immediacy to SMS and voice mail messages because the target usually ca...

Discarding legacy PBX in favor of modern hosted PBX makes sense in every way and brings along a host of benefits. Cost One of the biggest benefits of hosted PBX software is cost benefit. Startups will find hosted IPPBX software especially useful. You do not need to invest heavily upfront in software or hardware. The pay-as-you-go-along monthly subscription hosted PBX solution helps you get started with just a few IP phones and attendant hardware. Better still, if you use a WebRTC powered IP PBX then you can make do with just desktop-webcam-mic-headphone combination to carry out amazing quality audio-video chats. Remote workers can enjoy the benefit of mobility IP PBX ported to their smartphone in a call or receive calls from anywhere, at anytime facility. You do not need IT personnel to maintain personnel and you do not need space. You save on all counts. Up and running in no time Hardware based proprietary PBX solution takes plenty of time to install and be up and...