HoduSoft

The general perception in business is that their telecom solution, whether it is the standard PSTN line or a more modern VoIP, is sufficient for most purposes. Customer services are best outsourced to call centers. Here is why every business, even a small one, can benefit by opting for contact center software they can use right in their premises. 1. Data for customer service A typical contact center software that one can use in business operations naturally incorporates data access features. The call center software shows data about existing customers and also a complete record of transactions and past service history. Business owners or their employees can interact better once they know more about a customer and deliver better satisfaction. 2. CRM integration, enhanced customer service With an omnichannel contact center software a business is not restricted to only the phone lines for communication. Existing customers and prospective ones can utilize any digital...

Video conferencing has revolutionized communications and introduced a paradigm shift in healthcare. Healthcare is no longer confined to borders when the industry makes use of web video conferencing. Here are a few use scenarios. Video conferencing solutions these days make use of WebRTC technologies and all that is needed is a standard package from a reliable vendor. Video conference is possible using an IP video camera, web cameras attached to computers and smartphones. With this solution in place medical services can carry out various operations. Doctors can converse with patients and observe their condition using the video conferencing facility. They can arrive at a fairly accurate diagnosis in primary health conditions and recommend medications. This is of great use for rural patients who do not have local health services and yet they get the benefit of a consultation. A patient in one country can consult a specialist in another country using web video conference fac...