HoduSoft

  Timely and effective communication can save lives. Delayed and poor communication can take lives. That's the impact of communication in the contemporary healthcare sector! If you happen to be an owner of a healthcare organization or a hospital, then it would be prudent to leverage advanced and reliable communication tools available in the market. Some such communication tools include call and contact center software , which can automate a wide range of manual and repetitive tasks associated with making or receiving calls. Now, when selecting the right type of call and contact center software for your healthcare organization, you need to know the top features a good call center software solution should have. This article lists five key features a call center software must have to enhance patient experience in the healthcare sector. Read on and thank us later. 1. Advanced Call Routing Healthcare organizations and hospitals must ensure that all incoming calls reach the right departm

  The advent of Internet Protocol Private Branch Exchange (IP PBX) software has come as a boon for hospitals and healthcare organizations. It has transformed how hospitals manage internal and external communications. This blog explores how IP PBX is revolutionizing hospital communication, enhancing patient care, and streamlining operations. What is IP PBX? Some decades back, in the 70s and 80s, hospitals and healthcare organizations relied on traditional Private Branch Exchange (PBX) phone systems. It used analog lines and wired extensions to make and receive phone calls. IP PBX is a modern telephony system that emerged in the early 90s after the advent of the modern internet as we know it today. It leveraged Internet Protocol to manage calls as well as operate over a network seamlessly integrating voice, video, and data communication. Benefits of IP PBX in Hospitals As stated in the introduction, the introduction of IP PBX systems came as a boon for hospitals and healthcare organizat

  Appointment management and follow-ups—these two things are extremely crucial for healthcare organizations to ensure patient satisfaction and operational efficiency. In the past, when a majority of healthcare providers (namely small and medium ones) didn't have leverage in terms of technology, scheduling appointments and following up with patients could be challenging. But now, with the evolution of digital technology and availability of call center software , healthcare providers of all types and sizes can streamline their processes, reduce no-show rates, and enhance overall patient care.  This blog explores how call center software can transform appointment management and follow-up procedures in the healthcare industry. The Importance of Efficient Appointment Managemen t Appointments are the backbone of healthcare services. Effective appointment management ensures that patients receive timely care while optimizing the use of healthcare resources. However, managing appointments c

  Noted business executive and VC of Microsoft, Brad Smith rightly said, "Our future success hinges on our ability to embrace Al and use it for good." In today’s fast-paced digital era, delivering exceptional customer experiences is critical for business success. That's why businesses must leverage sophisticated technology tools such as AI-powered omnichannel systems to interact with their customers and provide timely customer service. One such reliable and reputable solution is HoduSoft's AI-driven omnichannel CX suite —HoduCC call and contact center software. By leveraging HoduCC, a wide array of businesses of various types and sizes have revolutionized the way they deliver customer service. Here’s how the cutting-edge solution transforms customer experiences: 1. Unified Customer Interaction This is extremely useful in the rapidly-changing digital age when a majority of people own smartphones and they expect omnichannel communication from businesses. HoduCC does jus

  In today’s time, every sector is swiftly adapting to the latest trends and technologies to perform well and stay competitive. The healthcare industry is one such industry that is leveraging advanced technologies like contact center software solutions to automate systems and deliver the best possible healthcare and overall customer satisfaction.  In a report by Precedence Research , the global healthcare automation market size was estimated at USD 35.2 billion in 2022 and is forecast to reach USD 90.88 billion by 2032, growing at a CAGR of 10.00%. So, there is no doubt that automation is making a great impact on all aspects of healthcare processes including appointment scheduling, handling patient queries, follow-ups, data storage, clinical assessments, billing, and a lot more.  In this blog, we will explore some of the most effective automation tools that are transforming the way customer care representatives in the healthcare sector serve their customers.  IVR System: IVR or Inter