HoduSoft

  “Customer service is not a department. It's a philosophy to be embraced by everyone in every department!” This quote by Shep Hyken, a customer service keynote speaker and CX expert, speaks volume about customer satisfaction! Customer satisfaction is extremely important for contemporary businesses. When the number of customers who are satisfied with a company's products, services, or overall experience, it acts as a massive booster for a business, particularly for businesses in the managed services space. With businesses expanding globally, Managed Service Providers (MSPs) are increasingly catering to a diverse clientele that speaks different languages and operates in various currencies. Providing a seamless billing experience, therefore, becomes essential in fostering strong customer relationships and improving overall satisfaction.  In this context, multilingual and multi-currency billing systems emerge as powerful tools that can significantly enhance the customer experien...

  Managed services. The name is quite popular nowadays. It's a model where a company outsources certain functions (mainly IT operations) to a third-party organization, which is called a managed services provider (MSP). In today’s fast-paced digital world, MSPs are more critical than ever before. Many organizations leverage managed services to streamline their IT operations. A study by CompTIA found that 64 percent of organizations use MSPs for at least one IT function. As per the 2022 JumpCloud report about 88 percent of small and medium-sized businesses use MSPs, mainly to handle IT and other operations. Now, as so many organizations use managed services, MSPs need to make sure that their communication systems are well equipped to scale managed services as needed. This article explores exactly how advanced communication systems play a pivotal role in scaling managed services. Read on and thank us later. 1. Facilitating Real-Time Collaboration and Coordination Managed services o...

  In today's time, cloud technology has revolutionized the call and contact center industry. It is one of the most transformative innovations for the entire industry in recent times. It provides several advantages over traditional on-premises call centers. But the top ones among them are the way it enhances efficiency and customer satisfaction. So, it's not surprising to see it growing by leaps and bounds. As per Polaris Market Research report , the global cloud-based contact center market size is projected to grow at a compounded annual growth rate (CAGR) of 25.1 percent from USD 20.96 billion in 2023 to USD 157.08 billion by 2032. This article discusses the ways cloud-based call centers improve efficiency and customer satisfaction. Read on and thank us later. 1. Flexibility and Remote Work Capability The flexibility a cloud-based call center software provides is invaluable. Especially in the present time when remote work is the norm. It enhances both operational efficiency a...

  Contemporary Business Process Outsourcing companies (BPOs) need unified communication (UC) tools for a wide range of reasons. It can be to enhance collaboration to effectively manage their operations and ensure smooth communication across different teams, clients, and locations. Many BPOs operate across multiple regions or countries and their teams work remotely or in different offices. That's why UC tools can prove to be extremely important for BPOs. Here are the top five UC tools that BPOs must choose from to stay ahead in competition. 1. HoduCC HoduCC offers one of the most reliable and cost-effective unified communication tools. It's the product of HoduSoft, one of the fastest-growing communication solution providers, which was founded in 2015 in Ahmedabad by Maulik Shah, Kartik Khambhati, Ruchir Bramhbhatt, and Bharat Lalcheta. The best thing about HoduCC is the comprehensive features and benefits it offers, which range from omnichannel communication, scalability, real-...

  Do you know? An average Managed Service Provider (MSP) serves around 122 clients. Yes! As per the findings of a recent study , that's the number! So, if you are starting out with an MSP, you need to keep this in mind that your clients are going to increase with time. And you need to have the required bandwidth to handle their calls and provide excellent service to them. You need to make sure that you provide seamless communication across all channels in a cost-efficient manner. HoduCC, a cloud-based call center software , is one such solution engineered to enhance scalability for MSPs. This article lists how HoduCC cloud-based call center software can help MSPs enhance their scalability. There are many things that makes HoduCC cloud-based call center software a game-changer for MSPs: 1. Enhanced Scalability A new MSP, which has just started its operations, will serve many clients over time. If things go right, it can have over a hundred clients at any point of time. And to be ab...