HoduSoft

The online betting and gaming industry is constantly in motion. Every second, players place bets, check payouts, and reach out to support teams for instant answers. With thousands of users active during live matches, support centers face immense pressure to keep up. Traditionally, human agents have carried the burden of resolving every issue, from account verification to delayed payouts. But as global traffic surges, this dependency becomes unsustainable. That’s where chatbots and Voice AI step in, transforming how betting platforms handle customer service, automation, and problem resolution. Growing Complexity in Betting Customer Care Betting is a high-stakes, high-speed environment. Support teams deal with multichannel communication across chat, voice, email, and social media, all while meeting strict compliance standards. During peak periods like major tournaments or live games, incoming queries can multiply in seconds. Most of these queries fall into repetitive categories: Passwor...

In the high-stakes world of online betting, customer support is much more than a helpdesk—it’s a revenue multiplier. Every player interaction can either strengthen loyalty or push them toward a competitor. Yet many betting operators still depend heavily on phone-based support, missing out on the efficiency, personalization, and engagement that omnichannel systems deliver. As player expectations evolve and competition intensifies, embracing omnichannel contact center software isn’t just a technological upgrade. It’s a strategic investment that directly improves retention and boosts customer lifetime value. The Shift in Player Expectations Digital-savvy bettors engage across multiple platforms—apps, websites, chat, and social media. They expect round-the-clock access and consistent, informed responses regardless of channel. When players face delays or have to repeat themselves, frustration builds quickly. And in betting, even a few seconds can mean a lost wager or a lost customer. Omnic...

As unified communications increasingly integrate AI technologies, finding the best Internet Telephony Service Providers (ITSPs) who offer cutting-edge, reliable, and scalable voice solutions can be challenging despite the abundance of information online.  In this blog, we will explore what an ITSP is, the benefits of selecting the right ITSP provider , and the key criteria for making your choice. Let’s get started. What Is an ITSP? An ITSP is a company that delivers telephony services such as voice calls, video calls, and messaging over the internet, rather than traditional phone networks. Unlike simple consumer VoIP providers, ITSPs specialize in business-grade telephony solutions like SIP trunking, hosted IP PBX software, cloud calling, unified communications, APIs, and global call routing.  Businesses use IP phones, softphones, or IP PBX systems through protocols like SIP and H.323 to establish connections. Because of their extensive, reliable services tailored for enterpr...

The shift from traditional on-premise phone systems to cloud-based PBX is accelerating rapidly as businesses modernize their communications infrastructure. In 2026, this trend is driven by the need for greater flexibility, cost efficiency, and advanced capabilities that legacy systems simply cannot match. A cloud-hosted PBX is a phone system managed by a provider in the cloud rather than physically on-premises. This means call control features like auto-attendants, call queues, voicemail, and call recording are handled remotely and accessed over the internet, commonly via IP phones, softphones, or SIP trunks. Compared to traditional hardware-heavy PBX systems, cloud-based PBX enables faster deployment, easier scalability, and simplified management. One of the most important reasons businesses are switching is the permanence of remote and hybrid work models. Employees expect a consistent phone experience whether working from home, the office, or on the go. Cloud PBX delivers this seaml...