HoduSoft

  Noted business executive and VC of Microsoft, Brad Smith rightly said, "Our future success hinges on our ability to embrace Al and use it for good." In today’s fast-paced digital era, delivering exceptional customer experiences is critical for business success. That's why businesses must leverage sophisticated technology tools such as AI-powered omnichannel systems to interact with their customers and provide timely customer service. One such reliable and reputable solution is HoduSoft's AI-driven omnichannel CX suite —HoduCC call and contact center software. By leveraging HoduCC, a wide array of businesses of various types and sizes have revolutionized the way they deliver customer service. Here’s how the cutting-edge solution transforms customer experiences: 1. Unified Customer Interaction This is extremely useful in the rapidly-changing digital age when a majority of people own smartphones and they expect omnichannel communication from businesses. HoduCC does jus

  In today’s time, every sector is swiftly adapting to the latest trends and technologies to perform well and stay competitive. The healthcare industry is one such industry that is leveraging advanced technologies like contact center software solutions to automate systems and deliver the best possible healthcare and overall customer satisfaction.  In a report by Precedence Research , the global healthcare automation market size was estimated at USD 35.2 billion in 2022 and is forecast to reach USD 90.88 billion by 2032, growing at a CAGR of 10.00%. So, there is no doubt that automation is making a great impact on all aspects of healthcare processes including appointment scheduling, handling patient queries, follow-ups, data storage, clinical assessments, billing, and a lot more.  In this blog, we will explore some of the most effective automation tools that are transforming the way customer care representatives in the healthcare sector serve their customers.  IVR System: IVR or Inter

  Over the years, the healthcare industry has evolved greatly with the growing need for efficient and reliable communication systems. Various advanced tools and communication systems are being used to manage the complexities of patient care, staff coordination, and administrative operations. Among various tools, IP PBX (Internet Protocol Private Branch Exchange) software emerges as an excellent solution that empowers communication across healthcare services. By leveraging advanced IP technology, healthcare organizations can boost collaboration, streamline processes, and deliver a higher standard of care to their patients. Why Streamlined Communication Matters in Healthcare? Just like any other industry that deals with customer service, effective communication plays a crucial role in the healthcare sector as well. Whether it is about coordinating within the internal teams (doctors, nurses, and support staff), or ensuring patients and their families receive timely updates and accurate in

  Cart abandonment! This is one of the biggest challenges for a majority of e-commerce companies. A recent study by Baymard Institute revealed that the average cart abandonment rate is 70 percent in the e-commerce sector! Just imagine how disheartening it would be if seven out of every ten visitors to a departmental store take a shopping cart, visit product aisles, stack the carts with their choicest products, and instead of standing in the queue at the cash counter, they leave their carts and walk out of the store. That, of course, doesn't happen so often in physical stores. However, it is quite common in e-commerce websites!   Seven out of every ten visitors to an e-commerce website browse different products and add some of them to their carts, but when it comes to checking out, they leave the website abandoning their carts! This article explores the reasons behind cart abandonment and how effective contact center solutions can reduce cart abandonment. Read on and thank us later